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    Concierge - Houston, United States - milk + honey

    milk + honey
    milk + honey Houston, United States

    1 week ago

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    Description
    Job Details

    Job Location
    River Oaks - Houston, TX

    Position Type
    Part Time

    Job Category
    Customer Service

    Description

    Position Summary:
    The Concierge performs a full spectrum of duties designed to provide milk + honeys guests with a high-quality experience by
    ensuring exceptional customer service and supporting our fellow Partisans.

    Essential Duties and Responsibilities:
    Duties include but are not limited to the following:
    • Provide superior customer service while encompassing milk + honey brand standards
    • Greet clients with a warm welcome as soon as they walk through the door, offer a beverage, and personally walk them through the spa + salon for their reservation.
    • Contribute to established customer satisfaction score by providing superior and authentic customer service
    • Educate clients on retail items, achieve and maintain a retail to service sales ratio that is appropriate for growth within your location
    • Elevate the client experience by offering enhancements and additional services
    • Complete side work and daily tasks as directed by co-workers or managers
    • Have the desire and ability to exemplify milk + honeys 4 Principles in every interaction with clients and coworkers
    • Answer multi-line phone system and respond to client emails in a timely manner
    • Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks
    • Be available to work nights, weekends and some holidays
    • Schedule clients following strict milk + honey protocol, to maximize efficient use of time
    • Have each client fill out and sign an intake or addendum for each service
    • Use our operating system effectively to make all aspects of the spa/salon run efficiently
    • Communicate with all co-workers and clients in a friendly, professional manner
    • Help maintain the retail area, communicate with management about product feedback, stock levels, etc.
    • Assist with light housekeeping (picking up glasses in lounge, robes in locker room)
    • Be positive, outgoing and energetic
    • Attend all meetings and trainings required of your department or the company in general
    • Check email regularly, participate in discussions, and help find solutions
    Qualifications

    Qualifications and Experience:
    High school diploma or GED

    Special Considerations:
    • Must adhere to all policies and procedures expected of milk + honey Partisans
    • Must adhere to any and all protocol changes issued by management
    • Ability to sustain reasonable physical activity for the duration of a scheduled shift
    • Ability to hear so as to effectively understand customers needs
    • Ability to lift up to 25lbs
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