Concierge - Houston, United States - Tradition Senior Living

Tradition Senior Living

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

POSITION TITLE:
Concierge

***: Responsible for creating a positive first impression of the community via telephone and in person. Will greet visitors, handle telephone calls, receive and distribute messages, interact with residents to schedule maintenance and other services, handle clerical tasks as assigned, and manage the general atmosphere of the front desk area. Answer emergency calls and contact appropriate authorities when necessary.

REPORTS TO:
Concierge Director/Transportation Director

EMPLOYMENT STATUS:
Full-time Mid-shift, Non Exempt

RESPONSIBILITIES:

Guest Relations: Greet all prospects, family and friends, vendors, and other visitors. Assist residents with questions and concerns.
Communication: Communicates to all staff any changes in resident status. Communicates resident concerns or needs to the appropriate department director and Executive Director. Writes and reads updates in the Front Desk Communication Log every shift.
Record Keeping: Perform all resident safety and system checks. Record maintenance and/or building emergencies and report emergencies to responsible department director and the Executive Director.
Emergency Response: Answers resident emergency call system and contacts police, fire, or ambulance as necessary and as directed by the Executive Director. Contacts family members or other responsible parties to report resident emergencies as directed by the Executive Director
Evening and

Overnight Additional Duties:
Property walks throughout the entire building every two (2) hours (8pm-7am). Assist the various department directors with various tasks as requested, e.g. distributing notices in resident boxes (after 8pm), making binders, etc.

QUALIFICATIONS:

At least one year of experience with front desk management in a hotel or similar setting or equivalent experience and education.
Exhibits an energetic positive demeanor with a caring, compassionate attitude.
Ability to effectively read, write, and communicate in English.
Possesses sound organizational and time management skills.
Possesses good judgment, problemsolving and decisionmaking skills.
Ability to utilize the computer and related software programs.
Ability to handle emergency situations in a professional and calm manner.
Ability to maintain confidential matters.
Able to communicate well, both verbally and in writing.
Professional appearance and attitude.

All general staffing requirements: