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    In-Language Patient Support Coordinator - Los Angeles, United States - Kheir Clinic (FQHC)

    Kheir Clinic (FQHC)
    Kheir Clinic (FQHC) Los Angeles, United States

    6 days ago

    Default job background
    Full time
    Description
    The In-Language Patient Support Coordinator will be responsible for translating in-person and phone communication between Korean-speaking patients and Kheir clinic staff. Patient facing roles require Korean Bilingual proficiency. They will assist with patient check-in, intake, consultation, and follow-up, and will support physicians and medical staff in various administrative and operations duties in the clinic. This person will also provide assistance with front office duties including clinic reception and medical record keeping when necessary.

    BENEFITS:
    • 100% Employer Sponsored Medical, Dental and Vision benefits
    • 403(b)
    • 403(b) matching
    • Paid time off
    • 12 Paid Holidays
    • Referral program

    IN LANGUAGE PATIENT SUPPORT COORDINATOR MINIMUM QUALIFICATIONS:
    • Minimum High School diploma.
    • Experience with English-Korean translation highly desired.
    • Knowledge of filing procedures and practices.
    • Demonstrated ability to exchange pertinent non-routine information.
    • Excellent communication skills; written and verbal.
    • Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.
    • Ability to use tact, discretion, and sensitivity when interacting with patients.
    • Excellent interpersonal skills.
    • Cultural competence and sensitivity REQUIRED.
    • Experience in community clinic or social service environment a plus.
    • Bilingual English/Korean REQUIRED.

    IN LANGUAGE PATIENT SUPPORT COORDINATOR ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
    • Provide translation support for documentation of patient history and vital signs, and perform these functions independently if necessary.
    • Provide translation and other administrative support to medical providers before, during and after the medical consultation.
    • Document relevant information in the patient's electronic medical record as needed.
    • Assist in scheduling appointments, filing, typing, data entry, record keeping, and other administrative duties at the clinic.
    • Assist front office with management of client information in accordance with all relevant codes and laws.
    • Assist clinic staff with patient communication in person and over the phone, regarding specialty appointments, hospital admission, required preventive screenings, etc.
    • Participate in staff and educational meetings.
    • Responsible for scanning documents into the appropriate locations.
    • Call patients to inform or approved referrals or for other reasons requested by patients or supervisors.
    • Make calls to outside specialists or medical facilities to obtain patient medical records.
    • Other duties as assigned.

    SCHEDULE:
    • 8 hour shift
    • Monday to Friday

    WORK SETTING:
    • Clinic
    • In-person

    Job Type: Full-time

    Pay: $ $24.00 per hour

    About Kheir Clinic (FQHC):

    The Kheir Clinic is a primary provider of critical in-language healthcare and human services support to the residents of Metro Los Angeles and its neighboring communities. We strive to accommodate underserved residents in the greater Los Angeles area regardless of race, ethnicity, gender, sexual orientation or income.

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