Sales Support Coordinator - Santa Ana, United States - First American Financial Corporation

First American Financial Corporation

Verified Company

Santa Ana, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who We Are:

What We Do:

Manages customers' (title agents) information and accounts in the Company's agency database through a series of standardized corporate processes.

These processes include, but are not limited to Agency Application and Approval, Agent On Boarding, Agency Maintenance and Monitoring, and Agency Cancellation.

Reviews all submitted documentation to ensure Customers (title agents) are compliant with all corporate and statutory requirements. Supports field sales personnel in efforts to obtain and maintain accurate information on all of their Customers (title agents). Frequently communicates with Senior, State and/or Sales Management personnel to resolve Customer (title agent) approvals and information issues.

Major focus is the support of First American's Agency Business Operations to ensure that Standard Operating Procedures are followed and maintained.

HOW YOU'LL CONTRIBUTE

Ensure standard processes for licensing and background checks are followed
Manage customer information through standardized corporate processes
Review documentation submitted by customer/ agent to ensure compliance with corporate and statutory requirements
Support field sales personnel to obtain and maintain accurate information on customers
Communicate and coordinate with supporting departments (i.e. sales, treasury team)
Update and maintain account data in agency software systems
Follow and ensure compliance to Company Standard Operating procedures
Respond and resolve customer requests
Report on case load, status, issues as requested by management
Train/demo/onboard agent on process/system/ software
May participate as team member on medium to large scale projects
Support departmental document storage and retrieval systems
Follow functional area's processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations

What You'll Bring

Proficiency in MS Office: Word, Outlook and Excel
Familiar with department operating systems
Organization skills
Attention to detail
Ability to multitask
Problem resolution skills
Working knowledge of fundamental concepts, practices and procedures of department/field
Good verbal and written communication skills
Establishes effective working relationships at the work group level
High School diploma or equivalent
13 years of experience

Pay Range:
$ $30.00 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.

Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer:

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success.

We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.