Client Software Specialist - Omaha, United States - Employee Navigator

Employee Navigator Omaha, United States

1 week ago

Description

About Employee Navigator

Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more. Employee Navigator is the leading broker-centric benefits administration and HR platform in the US serving over 175,000 companies.

We've been named one of the Washington Post's Top Workplaces six years running.... including during the pandemic Come join us and help us continue the tradition as well as start new ones

About the Role

The Client Software Specialist will deliver a world-class experience to our customers. The Client Software team is responsible for guiding our broker clients through key moments of their customer journey, and shares expertise to help all our users become Employee Navigator experts. You'll be directly responsible for the experience of thousands of customers on Employee Navigator.

*Please note: This is an onsite role*

Responsibilities

Become an expert within all facets of the Employee Navigator platform through departmental and independent hands-on training
Leverage deep understanding of Employee Navigator's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
Provide the first line of support for our customer base via email, phone or our support forum
Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding
Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software
Serve as an experienced consultant to customers supporting Employee Navigator's complex products/technologies
Provide recommendations to EN leadership around potential best practices and training on EN solutions, based on client input or experience
Conduct webinar training sessions
Work with general direction to resolve issues and provide solutions, with guidance in complex situations

Qualifications:

At least 5 years of experience in a client facing environment, with proven ability to produce positive results
At least 3 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
Expertly address challenging questions while providing answers that are quick and easy to understand
Consistently seek to improve their own knowledge, the customer's knowledge, and the product itself
Be a motivated problem solver who can accurately document and communicate issues
Demonstrate proficiency using Microsoft Office products, including Excel
Bachelors Degree OR equivalent years of experience

Bonus Points:

Experience with benefits administration, insurance, or payroll

Software Support Specialist

14 hours ago

DMSi Software Omaha, United States

** Software Support Specialist** · **Job Category****:** Customer Service **Requisition Number****:** SOFTW001357 Showing 1 location **Job Details** · **Description** · The Software Support Specialist provides support to DMSis customer base. The potential candidate will receiv ...
Accounting Software Support Specialist

2 weeks ago

DMSi Software Omaha, United States

** Accounting Software Support Specialist** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO01288 Showing 1 location **Job Details** · **Description** · The Accounting Software Support Specialist provides support to DMSis customer base. The potential ...
Electrical BIM Designer

5 days ago

HDR INC. Omaha, United States

Job Description · Description · About Us · At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we prov ...
Sales Manager

1 week ago

Sherpany Omaha, United States

**Sales Manager (m/w/d) Software Industrie** · Zurich, CH - Remote OK · Full-Time · Sales · Sales Manager (m/w/d) Software Industrie · Wir sind ; ein junges und mehrfach Tech-Unternehmen mit Hauptsitz in Zrich und mit weiteren Standorten in Lissabon, Berlin, Mailand und Wroc ...
Software Sales

10 hours ago

Eserv Pro LLC Omaha, United States

Summary: The EServ Sales & Customer Service Specialist is responsible for driving the recruitment and sales of EServ Business Operations software by identifying potential clients, conducting sales presentations, and negotiating contracts. They oversee the onboarding process for n ...
Electrical BIM Designer

1 day ago

HDR INC. Omaha, United States

About UsAt HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create ...
Client Services Specialist-Technology Support

1 week ago

Cornerstone Staffing Omaha, United States

Hybrid · Customer Service · Math Skills · *** Posted 5/9/2024*** · Overview of the Customer Service Specialist-Technology Support · The Customer Service Specialist-Technology Support provides 1st level support to agents and policy holders regarding billing inquiries, claim r ...
Electrical BIM Designer

1 day ago

HDR INC. Omaha, United States

Job Description · Description · About Us · At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we prov ...
Technical Support Specialist

1 week ago

HireVenture Omaha, United States

Our client is dedicated to delivering innovative solutions and exceptional customer service. With a commitment to excellence and a focus on continuous improvement, our client is seeking a skilled Technical Support Specialist to join their dynamic team. · Position Overview: · As ...
Accounting Specialist

1 week ago

Hire Point Recruiting Omaha, United States

About the job Accounting Specialist · Job Title: Accounts Payable Specialist · Company Overview: · A leading insurance provider dedicated to delivering exceptional coverage and financial services to our clients. With a commitment to excellence and innovation, we strive to prot ...
Specialist, Systems Engineering

1 week ago

Harris Geospatial Solutions Omaha, United States

Job Title: · Specialist, Systems Engineering – RC135 Computer Systems Administrator · Job Code: · 9538 · Job Location: · Offutt AFB, NE (Responsibilities must be performed on-site.) · Job Schedule: · 5/8 Work Schedule – (Monday thru Friday) · Job Description: · L3Harris is se ...
Technical Support Specialist

1 week ago

Rand 3D Omaha, United States

**Technical Support Specialist - Architecture , Engineering, and Construction** · Omaha, NE, USA · Full-time · **Company Description** · **We hire for tomorrow** · IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and architects use 3D technolog ...
Director, Global Marketing

1 week ago

Michelman Omaha, United States

Americas HQ, based in Cincinnati, OH. Supporting global business relations with manufacturing, technical support and a service focus on the Americas. · The · Specialist, Information Technology Asset · position is an expanded Help Desk role providing technical support for local ...
Client Services Specialist

1 week ago

National Indemnity Company Omaha, United States

Company: · NICO National Indemnity Company As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large com ...
Accounts Receivable Specialist

1 week ago

Jet Linx Aviation Omaha, United States

· Position Summary: · The Accounts Receivable Specialist is a systems savvy individual with the ability to accurately process large volumes of data as well as someone who seeks to work in a collaborative environment. The AR Specialist is responsible for owning payment processin ...
Senior Developer

2 weeks ago

Generis Tek Inc Omaha, United States

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Rajeshree Wankhadeat email address can be reached on # · We have Contract role for Senior Developer for our client at Omaha, NE. Please let me know if you or any of your friends ...
IT Technical Support Specialist III

2 weeks ago

Centene Corporation Omaha, United States

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on ...
Customer Support Specialist

10 hours ago

DMSi Software Omaha, United States

** Customer Support Specialist** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO01283 Showing 1 location **Job Details** · **Description** · The Customer Support Specialist provides support to DMSis customer base. The potential candidate will receive ...
Inventory Management Support Specialist

6 days ago

DMSi Software Omaha, United States

** Inventory Management Support Specialist** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO01293 Showing 1 location **Job Details** · **Description** · The Inventory Management Specialist provides support to DMSis customer base. The potential candid ...
Business Application Specialist

2 weeks ago

DMSi Software Omaha, United States

As an independent, family-owned business, DMSi specializes in ERP Software for the Building Materials Industry. Used at over 1,600 locations across North America, Agility helps manage every aspect of the business, from purchasing and receiving to order fulfillment, warehousing, d ...