Customer Support Specialist - Omaha, United States - DMSi Software

DMSi Software Omaha, United States

1 week ago

Description

** Customer Support Specialist**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO01283 Showing 1 location **Job Details**

**Description**

The Customer Support Specialist provides support to DMSis customer base. The potential candidate will receive, research, answer or escalate customer cases as they are submitted. In addition to resolving customer cases, the specialist will also participate in customer training sessions, provide internal training for new employees, document creation and software testing.

**RESPONSIBILITIES AND DUTIES:**

Provide excellent application support for DMSi's internal and external Customers.

Define problems, analyze issues, identify the root cause and document Customer resolutions.

Ensure a positive relationship and communication plan with Customers and Users.

Add documentation related to Case resolution to the Knowledge Base

Assist in identifying and implementing improvements in Customer support and communication.

Assist other DMSi personnel in researching, testing or handling Cases

Participates in teams, workgroups or value-added areas like Line of Business teams.

Attend/assist with training for internal personnel or customers/prospects.

Assist with internal projects such as improvement initiatives.

Performs other duties as assigned.

**KNOWLEDGE, SKILLS, AND ABILITIES:**

Customer-focused approach to problem identification and resolution.

Strong written and verbal communication skills for training, emails, instructions, presentations, etc.

Good analytical, logical, research and problem-solving skills.

Ability to positively interact with all levels of the company and with others outside the company.

Ability to maintain a high degree of professionalism and confidentiality.

Ability to adhere to organizational policies and procedures.

Desire to work in a collaborative, team environment.

**WORK ENVIRONMENT & PHYSICAL DEMANDS:**

Normal office environment with the use of computers and telephone systems; no unusual physical demands.

**EDUCATION AND EXPERIENCE:**

College degree in Supply Chain, Business, Accounting, Finance, MIS, other related fields or equivalent work experience.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Technical Support Specialist

2 weeks ago

HireVenture Omaha, United States

Our client is dedicated to delivering innovative solutions and exceptional customer service. With a commitment to excellence and a focus on continuous improvement, our client is seeking a skilled Technical Support Specialist to join their dynamic team. · Position Overview: · As ...
Behavioral Support Specialist

1 day ago

CHI Mercy Health Omaha, United States

As a Behavioral Support Specialist, you focus on providing direct behavioral support and supportive services to patients with disruptions in function as a result of mental illness and/or substance abuseServices are provided with a focus on managing t Support Specialist, Behaviora ...
Software Support Specialist

1 week ago

DMSi Software Omaha, United States

** Software Support Specialist** · **Job Category****:** Customer Service **Requisition Number****:** SOFTW001357 Showing 1 location **Job Details** · **Description** · The Software Support Specialist provides support to DMSis customer base. The potential candidate will receiv ...
Helpdesk Support Specialist

2 weeks ago

CACI International Omaha, United States

Helpdesk Support Specialist · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · Selected candidate for hire MUST have their TS/SCI ...
LTS Support Specialist

2 weeks ago

talent_grids Omaha, United States

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world's workforce in ways no other ...
Technical Support Specialist

2 weeks ago

Rand 3D Omaha, United States

**Technical Support Specialist - Architecture , Engineering, and Construction** · Omaha, NE, USA · Full-time · **Company Description** · **We hire for tomorrow** · IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and architects use 3D technolog ...
Behavioral Support Specialist

1 day ago

Catholic Health Initiatives Omaha, United States

**Overview** · A 64-bed adult psychiatric facility Lasting Hope Recovery Center is a place of healing. All of the rooms are private. At Lasting Hope Recovery Center patients find comfort and a team of caring professionals working for them. Often mental illness and substance abus ...
Behavioral Support Specialist

2 days ago

Chi Omaha, United States

Overview · A 64-bed adult psychiatric facility Lasting Hope Recovery Center is a place of healing. All of the rooms are private. At Lasting Hope Recovery Center patients find comfort and a team of caring professionals working for them. Often mental illness and substance abuse oc ...
Technical Support Specialist

1 week ago

Akkodis Omaha, United States

Technical Support Specialist Job in Omaha, Nebraska · Are you looking for an opportunity to work for a company on the rise who is growing rapidly? If so, this is the position for you Akkodis is seeking a Technical Support Engineer to provide on-site (Omaha, NE) hardware/software ...
Behavioral Support Specialist

3 days ago

Catholic Health Initiatives Omaha, United States

**Overview**A 64-bed adult psychiatric facility Lasting Hope Recovery Center is a place of healing. All of the rooms are private. At Lasting Hope Recovery Center patients find comfort and a team of caring professionals working for them. Often mental illness and substance abuse oc ...
Behavioral Support Specialist

4 days ago

Unavailable Omaha, United States

Overview · A 64-bed adult psychiatric facility Lasting Hope Recovery Center is a place of healing. All of the rooms are private. At Lasting Hope Recovery Center patients find comfort and a team of caring professionals working for them. Often mental illness and substance abuse occ ...
Client Support Specialist

3 weeks ago

Gallup Group Omaha, United States

Job Description Client Support Specialist **Description** · ***Provide exceptional support to Gallup clients.*** · As a client support specialist in our Omaha Riverfront office, you will provide the world-class service Gallups clients expect from us. Supporting a wide variety o ...
Desktop/IT Support Specialist

4 weeks ago

Conductix-Wampfler GmbH Omaha, United States

Conductix-Wampfler is looking to add an entry-level member to its IT Services Team. This opportunity has the possibility to grow into a larger role within the global team. The IT Support Specialist designs, builds, and supports the processes and technology for Conductix-Wampfler ...
Recovery Support Specialist

2 weeks ago

Heartland Family Service Omaha, United States

** Recovery Support Specialist - Nebraska Family Works** · **Job Category****:** Non Therapeutic **Requisition Number****:** RECOV002564 Showing 1 location **Job Details** · **Description** · At Heartland Family Service, we are committed to building a culture that is trauma in ...
Business Support Specialist

2 weeks ago

Claas Omaha, United States

Company: CLAAS IOWA · Location: Within assigned area · Start Date: 12/18/2023 · Professional Level: Professionals · Key Area: After Sales · Department: Management KYIN · MUST BE ELIGIBLE TO WORK IN THE U.S. · Your role on our team: · The Business Support Specialist suppor ...
Vendor Support Specialist

2 weeks ago

Interpublic Group Omaha, United States

JOB SUMMARY: · The Vendor Support Specialist will be responsible for interacting with a broad range of potential vendors invited to register via our Ariba SLP vendor portal. They will use their knowledge of the Ariba system to assist new and existing vendors with the creation of ...
Operations Support Specialist

2 weeks ago

Leidos Omaha, United States

Description · Looking for a rewarding career path? · Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, ...
Customer Support Specialist

1 week ago

Farm Credit Services of America Omaha, United States

Customer Support Specialist · Job ID: 1511 · Job Category: Administrative · Employment Type: Full-Time · Relocation Available: No · Location: Omaha Ne or any Retail office · Team: Customer Support · Salary Range: $44,860 - $65,080 · Grade Level: 16B · Incentive/Bonus Opp ...
Clinical Support Specialist

6 days ago

Aria Care Partners Omaha, United States

Compassionate Care Tailored to the Unique Needs of Seniors · Aria Care Partners is the next evolution of Senior Dental Care and Senior Vision Services. As the largest national specialty provider of onsite oral, vision, and now hearing services within a skilled nursing environmen ...
Clinical Support Specialist

1 week ago

Aria Care Partners Omaha, United States

Compassionate Care Tailored to the Unique Needs of SeniorsAria Care Partners is the next evolution of Senior Dental Care and Senior Vision Services. As the largest national specialty provider of onsite oral, vision, and now hearing services within a skilled nursing environment, w ...