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IT Support Specialist
4 days ago
Gavilon Omaha, United States** IT Support Specialist** · **Job Category****:** Information Technology **Requisition Number****:** ITSUP01907 Showing 1 location **Job Details** · **Description** · **Essential Job Functions:** · Provide Level II/III support for local and remote customers. · Respond to tr ...
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Technical Support Specialist
2 weeks ago
Akkodis Omaha, United StatesTechnical Support Specialist Job in Omaha, Nebraska · Are you looking for an opportunity to work for a company on the rise who is growing rapidly? If so, this is the position for you Akkodis is seeking a Technical Support Engineer to provide on-site (Omaha, NE) hardware/software ...
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Technical Support Specialist
18 hours ago
HireVenture Omaha, United StatesOur client is dedicated to delivering innovative solutions and exceptional customer service. With a commitment to excellence and a focus on continuous improvement, our client is seeking a skilled Technical Support Specialist to join their dynamic team. · Position Overview: · As ...
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Client Support Specialist
1 week ago
Gallup Omaha, United StatesJob Description · Provide exceptional support to Gallup clients. · As a client support specialist, you will provide the world-class service Gallup's clients expect from us. Supporting a wide variety of Gallup services and products, you'll help clients, consumers and survey respo ...
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Customer Support Specialist
3 weeks ago
DMSi Software Omaha, United States** Customer Support Specialist** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO01283 Showing 1 location **Job Details** · **Description** · The Customer Support Specialist provides support to DMSis customer base. The potential candidate will receive ...
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Behavioral Support Specialist
2 weeks ago
Unavailable Omaha, United StatesOverview · A 64-bed adult psychiatric facility Lasting Hope Recovery Center is a place of healing. All of the rooms are private. At Lasting Hope Recovery Center patients find comfort and a team of caring professionals working for them. Often mental illness and substance abuse occ ...
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Behavior Support Specialist
6 days ago
Millard Public Schools Omaha, United StatesTitle: Behavior Support Specialist · Reports to: Behavior Support Facilitator · General Summary: Skilled Behavior Support Specialists are responsible for working with students in collaboration with school teams to implement educational and behavior intervention plans. The Skill ...
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Behavioral Support Specialist
2 weeks ago
Catholic Health Initiatives Omaha, United States**Overview** · A 64-bed adult psychiatric facility Lasting Hope Recovery Center is a place of healing. All of the rooms are private. At Lasting Hope Recovery Center patients find comfort and a team of caring professionals working for them. Often mental illness and substance abus ...
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Behavioral Support Specialist
2 weeks ago
Chi Omaha, United StatesOverview · A 64-bed adult psychiatric facility Lasting Hope Recovery Center is a place of healing. All of the rooms are private. At Lasting Hope Recovery Center patients find comfort and a team of caring professionals working for them. Often mental illness and substance abuse oc ...
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Clinical Support Specialist
2 weeks ago
Aria Care Partners Omaha, United StatesCompassionate Care Tailored to the Unique Needs of Seniors · Aria Care Partners is the next evolution of Senior Dental Care and Senior Vision Services. As the largest national specialty provider of onsite oral, vision, and now hearing services within a skilled nursing environmen ...
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Behavioral Support Specialist
6 days ago
State of Nebraska Omaha, United StatesThe work we do matters · Hiring Agency: · Health & Human Services - Agency 25 · Location: · Omaha Job Posting · Hiring Rate: · $18.261 · Classification Salary Range: · $ $26.92 · Job Posting: · JR Behavioral Support Specialist (Open) · Applications No Longer Accepted ...
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Helpdesk Support Specialist
18 hours ago
CACI International Omaha, United StatesHelpdesk Support Specialist · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · Selected candidate for hire MUST have their TS/SCI ...
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Operations Support Specialist
21 hours ago
Leidos Holdings Inc. Omaha, United StatesLooking for a rewarding career path? · Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sus ...
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Client Support Specialist
4 days ago
Gallup Group Omaha, United StatesJob Description Client Support Specialist **Description** · ***Provide exceptional support to Gallup clients.*** · As a client support specialist in our Omaha Riverfront office, you will provide the world-class service Gallups clients expect from us. Supporting a wide variety o ...
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Recovery Support Specialist
21 hours ago
Heartland Family Service Omaha, United States** Recovery Support Specialist - Nebraska Family Works** · **Job Category****:** Non Therapeutic **Requisition Number****:** RECOV002564 Showing 1 location **Job Details** · **Description** · At Heartland Family Service, we are committed to building a culture that is trauma in ...
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Community Support Specialist
21 hours ago
Lutheran Family Services of Nebraska Omaha, United StatesCommunity Support Specialist · Omaha Behavioral Health Job Type Full-time Description **Job Purpose** · Provide overall case management services. The program serves individuals residing in a specified Nebraska Department of Health and Human Services (HHS) Region, who are 19 or ...
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Operations Support Specialist
2 days ago
Leidos Holding Omaha, United States· Looking for a rewarding career path' · Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate s ...
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Radiology Support Specialist
2 days ago
Omaha Children's Hospital Omaha, United StatesSchedule: Mon - Fri 2:30 pm - 7:00 pm / Sat. 6:30am - 3:30pm · Position offers full time benefits · At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional developm ...
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KBS - Field Support Specialist
6 days ago
Kiewit Corporation Omaha, United StatesAs the Field Support Specialist, you will be responsible for providing outstanding support and customer service to all areas of the Kiewit organization. Tasks include handling inbound calls, cases, and chat requests covering a variety of services pro Support Specialist, Field, Cu ...
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Program Support Specialist NE
6 days ago
KVC Health Systems Omaha, United States** Program Support Specialist NE** · **Job Category****:** KVC Nebraska **Requisition Number****:** PROGR005323 Showing 1 location **Job Details** · **Description** · KVC Nebraska is looking for energetic, positive, caring professionals to join our team. If you are looking for ...
Customer Support Specialist - Omaha, United States - Farm Credit Services of America
3 weeks ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Customer Support Specialist
Job ID: 1511
Job Category: Administrative
Employment Type: Full-Time
Relocation Available: No
Location: Omaha Ne or any Retail office
Team: Customer Support
Salary Range: $44,860 - $65,080
Grade Level: 16B
Incentive/Bonus Opportunities Available
Closing Date: Mar 14, 2022
Position Description:
In this role, youll provide customer service to customers via email, telephone, live chat, or text. You'll support customer/account inquiries, resolve incidents related to customer facing technology, process cash management requests and identify customer needs for loan servicing requests.
Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace.
**Key Responsibilities**
Provide1st level service and support for inbound customer interactions that originate through an automated call distribution phone system or other digital communication channels (chat, email, text). Accurately document interactions within the Associations customer service management tool.
Complete various service and support activities based on the customer request, within the teams service level agreements and to the satisfaction of the customer.
Own the interaction until the point of resolution, which may require collaboration with others within FCSAmerica for further support and/or guidance.
Escalate interactions to appropriate internal resources, as needed.
Conduct follow-up activities, as appropriate.
Service and Support type activities may include:
Addressing business and technical related questions on the Associations digital portal, online banking, and other customer-facing tools.
Addressing customer/account related inquiries (payment inquiries, payoffs, accrued interest, change of address, etc.)
Processing cash management requests (wires/ACH/Payment by Phone)
Providing options for loan servicing and gathering appropriate documentation to initiate processing of the request.
Assisting the ongoing analysis and improvement of support processes to ensure operational excellence and delivery of a consistent and quality customer experience.
**Minimum Qualifications**
Associate degree in Business Administration or related field
3-5 years banking or financial services customer support experience or a combination of related experience and/or specialized training required.
**Preferred Qualifications**
Four-year college degree preferred.
A broad working knowledge of Farm Credit Services of Americas products and services, lending /credit policies, cash management and security policies and procedures.