Client Services Specialist-Technology Support - Omaha, United States - Cornerstone Staffing

Cornerstone Staffing Omaha, United States

3 weeks ago

Description

Hybrid
Customer Service
Math Skills

Posted 5/9/2024

Overview of the Customer Service Specialist-Technology Support

The Customer Service Specialist-Technology Support provides 1st level support to agents and policy holders regarding billing inquiries, claim reporting, coverage questions, policy changes, etc.

Schedule for the Customer Service Specialist-Technology Support

M-F, department is open 7:00 AM to 7:00 PM (Seeking people flexible to work an 8-hour shift anytime during those hours)
First 12-weeks is training with an 8:00 AM to 5:00 PM schedule
Hybrid/WFH scheduling after training
Duties of the Customer Service Specialist-Technology Support

60-70% phone work so must be comfortable being on the phones

Respond to calls and emails from policy holders (all businesses) needing support on all technology items (largest % of the job).

Will partner with Tier II Specialists & management to resolve issues
Help with basic tech support issues such as login issues, password resets, website navigation assistance, browser issues, etc.
Reports errors in the software products and tests products as needed to fix outstanding problems
May also participate in testing and updating software & computer applications as necessary
Assist with underwriting support needs related to new lines & renewals of commercial auto & property insurance.
Assist agents with online tools during the application submission process as needed
May assist with training of new Client Services Specialists as needed
Compensation for the Customer Service Specialist-Technology Support

$51,000+. Salary is DOE and other factors-determined by client

Requirements for the Customer Service Specialist-Technology Support

Bachelor's degree-No Exceptions
Excellent oral and written communication & customer service with all levels of the organization and with agents
Must be able to organize time and resources and handle multiple high priorities Must be able to work independently and in a team setting
Accuracy and strong detail-orientation skills are required
Basic math skills
MS Office Proficiency
Tier 1 tech support experience desired
Benefits & Perks for the Customer Service Specialist-Technology Support

Financially stable & growing company
Opportunity for advancement
401(k)
Generous PTO and holiday pay
Tuition reimbursement
Wellness program
Free onsite gym member (open 24/7/365)
Great work culture
Hybrid scheduling
If you meet these qualifications, please send your resume to be considered for the Customer Service Specialist-Technology Support.

Support Specialist- Kiewit Technology Group

4 days ago

Kiewit Infrastructure Co. Omaha, United States

** Support Specialist- Kiewit Technology Group** · Location: Omaha, NE, US · **Requisition ID: ******135199******** · **Job Level: ******Mid Level******** · **Department: ******Information Technology******** · **Market: ******Corporate Home Office******** · **Employment Typ ...
Information Technology Support Manager

6 days ago

Capstone IT Staffing Omaha, United States

*Not able to work with a third party or provide sponsorship for this role. · Role: Information Technology Support Manager · Location: Omaha, NE · Type: Direct Hire- onsite · Pay: $75-90,000 based on experience · Capstone IT is helping our client find an IT Support Manager. They w ...
Information Technology Support Manager

5 days ago

Capstone IT Staffing Omaha, United States

*Not able to work with a third party or provide sponsorship for this role. · Role: Information Technology Support Manager · Location: Omaha, NE · Type: Direct Hire- onsite · Pay: $75-90,000 based on experience · Capstone IT is helping our client find an IT Support Manager. T ...
Technical Support Specialist

2 weeks ago

HireVenture Omaha, United States

Our client is dedicated to delivering innovative solutions and exceptional customer service. With a commitment to excellence and a focus on continuous improvement, our client is seeking a skilled Technical Support Specialist to join their dynamic team. · Position Overview: · As ...
Technical Support Specialist

2 weeks ago

Rand 3D Omaha, United States

**Technical Support Specialist - Architecture , Engineering, and Construction** · Omaha, NE, USA · Full-time · **Company Description** · **We hire for tomorrow** · IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and architects use 3D technolog ...
LTS Support Specialist

2 weeks ago

talent_grids Omaha, United States

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world's workforce in ways no other ...
Helpdesk Support Specialist

2 weeks ago

CACI International Omaha, United States

Helpdesk Support Specialist · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · Selected candidate for hire MUST have their TS/SCI ...
Desktop/IT Support Specialist

4 weeks ago

Conductix-Wampfler GmbH Omaha, United States

Conductix-Wampfler is looking to add an entry-level member to its IT Services Team. This opportunity has the possibility to grow into a larger role within the global team. The IT Support Specialist designs, builds, and supports the processes and technology for Conductix-Wampfler ...
Behavioral Support Specialist

1 day ago

CHI Mercy Health Omaha, United States

As a Behavioral Support Specialist, you focus on providing direct behavioral support and supportive services to patients with disruptions in function as a result of mental illness and/or substance abuseServices are provided with a focus on managing t Support Specialist, Behaviora ...
Customer Support Specialist

1 week ago

Fidelity Investments Omaha, NE, United States

Job Description: · Financial Customer Associate – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people with a passio ...
Customer Support Specialist

3 weeks ago

Fidelity Investments Omaha, NE, United States

Job Description: · Financial Customer Associate – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people with a passio ...
Customer Support Specialist

1 week ago

DMSi Software Omaha, United States

** Customer Support Specialist** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO01283 Showing 1 location **Job Details** · **Description** · The Customer Support Specialist provides support to DMSis customer base. The potential candidate will receive ...
Client Support Specialist

3 weeks ago

Gallup Group Omaha, United States

Job Description Client Support Specialist **Description** · ***Provide exceptional support to Gallup clients.*** · As a client support specialist in our Omaha Riverfront office, you will provide the world-class service Gallups clients expect from us. Supporting a wide variety o ...
Software Support Specialist

1 week ago

DMSi Software Omaha, United States

** Software Support Specialist** · **Job Category****:** Customer Service **Requisition Number****:** SOFTW001357 Showing 1 location **Job Details** · **Description** · The Software Support Specialist provides support to DMSis customer base. The potential candidate will receiv ...
Customer Support Specialist

1 week ago

Farm Credit Services of America Omaha, United States

Customer Support Specialist · Job ID: 1511 · Job Category: Administrative · Employment Type: Full-Time · Relocation Available: No · Location: Omaha Ne or any Retail office · Team: Customer Support · Salary Range: $44,860 - $65,080 · Grade Level: 16B · Incentive/Bonus Opp ...
Desktop/IT Support Specialist

4 weeks ago

Conductix-Wampfler GmbH Omaha, United States

Conductix-Wampfler is looking to add an entry-level member to its IT Services Team. This opportunity has the possibility to grow into a larger role within the global team. The IT Support Specialist designs, builds, and supports the processes and technology for Conductix-Wampfler ...
Customer Support Specialist

2 weeks ago

Fidelity Investments Omaha, NE, United States

Job Description: · Financial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people ...
Customer Support Specialist

2 weeks ago

Fidelity Investments Omaha, NE, United States

Job Description: · Financial Customer Associate – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people with a passio ...
Behavioral Support Specialist

1 day ago

Catholic Health Initiatives Omaha, United States

**Overview** · A 64-bed adult psychiatric facility Lasting Hope Recovery Center is a place of healing. All of the rooms are private. At Lasting Hope Recovery Center patients find comfort and a team of caring professionals working for them. Often mental illness and substance abus ...
Behavioral Support Specialist

2 days ago

Chi Omaha, United States

Overview · A 64-bed adult psychiatric facility Lasting Hope Recovery Center is a place of healing. All of the rooms are private. At Lasting Hope Recovery Center patients find comfort and a team of caring professionals working for them. Often mental illness and substance abuse oc ...