- Possess a thorough grasp of existing systems, processes, and business strategies. Proactively identify opportunities for enhancement and efficiency, employing data analysis and feedback mechanisms to drive continuous improvement across the Bank's operations.
- Develop and articulate operational policies and procedures, ensuring clarity and consistency throughout the organization. Examples include the introduction of new procedures and the refinement of existing ones to align with evolving business needs.
- Foster an environment of innovation in operational management, encouraging an action-oriented and adaptable approach to meet dynamic business requirements. Implement creative solutions to address emerging challenges and seize opportunities for improvement.
- Lead the implementation of compliance requirements, anticipating needs, and executing changes to maintain a robust compliance culture. Stay abreast of regulatory changes and ensure timely adaptation of policies and procedures to remain compliant.
- Oversee communication processes and mitigate employee impact when policy, process, or procedure adjustments are made. Streamline communication channels across the organization, ensuring archived communications and delivering digestible content for clarity.
- Execute risk and service delivery strategies, evaluating key performance indicators to identify improvement opportunities and fulfill audit requirements. Collaborate with business line leaders to drive strategy execution and optimize performance across the organization.
- Provide comprehensive sales support by devising and executing effective sales strategies and campaigns. Collaborate with product teams to align marketing efforts with sales objectives, leveraging data-driven insights to maximize effectiveness.
- Ensure the effective utilization of CRM systems for sales tracking and customer relationship management. Collaborate with product teams to develop and launch new products tailored to market needs and sales objectives.
- Equip Area Retail Executives and the Small Business Specialist Manager with tools and strategies for effective sales enablement. Provide ongoing training and resources to enhance their sales capabilities and drive performance.
- Continuously assess and optimize sales processes and operations to improve efficiency and effectiveness organization-wide. Implement iterative improvements based on feedback and performance metrics to drive sustainable growth.
- Serve as a mentor and leader within the organization, providing guidance and support to peers and less experienced team members, fostering a culture of continuous learning and development.
- Develop and maintain strategic partnerships with executives and managers across various business lines, ensuring alignment of operational initiatives with broader business objectives.
- This position may require travel within the Bank's geographic area.
- 5+ years managing a banking or financial services environment, with a concentration in a retail distribution network.
- Proven experience in sales management, operations, and strategy development.
- Demonstrated ability to design and execute successful marketing campaigns.
- Experience with CRM systems and sales enablement tools.
- Strong leadership skills with a history of managing cross-functional and high-performing teams.
- Experienced in influencing business strategies and innovative solutions across different LOBs.
- 4-year college degree from an accredited University w/ emphasis in Business, Finance, and/or Marketing or related work experience.
- Strong leadership and collaboration skills.
- Excellent oral and written communication skills, facilitating clear and effective communication across all levels of the organization.
- Strong organizational and critical thinking skills, effectively addressing challenges and finding innovative solutions.
- Broad knowledge of financial services,operational procedures, and compliance.
- High adaptability in dynamic environments, with the capacity to manage multiple priorities effectively.
- Advanced technological proficiency, especially in CRM and sales analytics tools.
- Team engagement and talent management skills.
- Cultural and emotional intelligence.
- Strategic agility and Business acumen.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Ability to identify potential risks that could affect the operational aspects of the business and develop and implement risk mitigation strategies.
- Ability to understand financials, internal reporting, and scorecards.
- Commitment to fostering a culture of continuous improvement.
- Ability to work collaboratively with diverse departments and stakeholders.
- Proactive approach to problem-solving and innovation.
- Requires the ability to lift, carry, push, pull weights or otherwise move objects weighing as much as 10 lbs. on a regular basis and/or for extended periods of time during the workday.
- Occasional overtime or extended hours may be required.
- Employee Impact Groups
- Career Development and Mentorship Programs
- Generous paid time off, minimum 4 weeks
- Employee recognition, awards, and events
- Free vision insurance
- Retirement matching
- Tuition reimbursement
-
IT Support Manager
1 week ago
Leidos San Antonio, United StatesDescription · Leidos is seeking a talented IT Support Manager to lead a team of desktop support technicians and other IT professionals in providing support for the end users and the infrastructure at our San Antonio - TX location. The team consists of technicians supporting the ...
-
Manager, Customer Support
2 weeks ago
Owl Practice Suite San Antonio, United StatesIf the opportunity to fundamentally change the mental health landscape and improve how people across North America access the help that they need excites you – then keep reading. · We are enabling easier access and delivery of mental health care to help more people. To deliver o ...
-
Warehouse Management Systems Support
2 weeks ago
Grupo Bimbo San Antonio, United StatesWarehouse Management Systems Support · req · Employment Type : Regular · Location : SAN ANTONIO,TX · Have you ever enjoyed Arnold, Brownberry or Oroweatbread? A Thomas English muffin or bagel? Or perhaps snacked on a Sara Lee,Entenmanns or Marinela cake or donut? If the answe ...
-
Operations and Productivity Support Manager
1 week ago
Broadway Bank San Antonio, United StatesPosition: Operations and Productivity Support Manager | Division: Sales & Service Group Mgrs|WorkDays:Monday - Friday| Hours of Operation:8:00am - 5:00pm Why Broadway Bank:We are one of the largest independently owned banks inTexas with offerings in personal and private banking, ...
-
Operations and Productivity Support Manager
1 week ago
Broadway Bank San Antonio, United StatesPosition: Operations and Productivity Support Manager | Division: Sales & Service Group Mgrs |Work Days: Monday - Friday | Hours of Operation: 8:00 am - 5:00 pm Why Broadway Bank:We are one of the largest independently owned banks in Texas with offer Operations, Support Manager, ...
-
AVP, Legal Support Manager
1 week ago
Citigroup Inc. San Antonio, United StatesThe Legal Support Manager reports to the Legal Support Group Manager overseeing the Legal Support Unit's handling of restraining orders, which includes legal process such as levies and garnishments directed to Citibank, N.A. and other Citi entities in the U.S. ("Citi"). The Legal ...
-
AVP, Legal Support Manager
1 week ago
Citigroup Inc San Antonio, United StatesResponsible for legal support activities related to legal operations, technology, budget/expenses, and risk/controls. Manages work streams and performs or ensures the performance of varied work requests from multiple sources that may be complex in ch Support Manager, Legal, Manag ...
-
Operations Support Program Manager
2 weeks ago
GoldenWolf, LLC San Antonio, United StatesApply · Job Type · Full-time · Description · GoldenWolf is a SDVOSB, woman-owned government contracting firm that takes pride in solving facility management obstacles for clients across the United States, and abroad. Our team is currently seeking a Program Manager to organize and ...
-
Operations Support Program Manager
1 week ago
GoldenWolf San Antonio, TX, United States Full timeGoldenWolf is a SDVOSB, woman-owned government contracting firm that takes pride in solving facility management obstacles for clients across the United States, and abroad. Our team is currently seeking a Program Manager to organize and coordinate projects on an upcoming governmen ...
-
Engineering Technical Support Program Manager
2 weeks ago
GoldenWolf San Antonio, TX, United States Full timeGoldenWolf is a SDVOSB, woman-owned government contracting firm that takes pride in solving facility management obstacles for clients across the United States, and abroad. Our team is currently seeking a Program Manager to organize and coordinate projects on an upcoming governmen ...
-
Manager 2, Regional Operations Support
3 weeks ago
Sodexo San Antonio, Texas, United States PermanentUnit Description: · You want high visibility, challenging opportunities and a rewarding environment. · Sodexo is seeking a full-time Manager 2, Regional Operations Support to support food operations at Sodexo hospitals located in the Austin and San Antonio areas. · This position ...
-
Support Manager
1 week ago
Delaware Learning Academy Bear, United StatesFull Job Description · If you have a love for children and enjoy fostering their "a-ha" our dynamic and diverse team of passionate care takers · As a Child Care Teacher, your days will be filled with laughter, learning and hugs Our nurturing culture isn't only for children, it i ...
-
IT Support Manager
1 month ago
VIP Staffing San Antonio, United States Full timeResponsibilities:Leadership and Mentorship: Lead and mentor a team of IT professionals, fostering an environment of growth and collaboration while actively engaging in technical tasks and leveraging cutting-edge technologies. · Technical Expertise: Spearheaded the installation, c ...
-
Permanent Supportive Housing Case Manager-SII
3 weeks ago
SAN ANTONIO METROPOLITAN MINISTRY Inc San Antonio, United StatesJob Description · Job DescriptionSUMMARYJob Title: Permanent Supportive Housing Case ManagerLocation: SAMMinistries at 1919 NW Loop 410Reports To: Manager of Permanent Supportive HousingFLSA Status: Full-time/ExemptPrepared By: Naomi NussbaumApproved By: Vice President of Program ...
-
Managed Service Provider Help Desk Support
1 week ago
Pit Crew Technologies LLC San Antonio, United StatesJob Description · Job DescriptionWe are a technology solutions company providing IT support to our growing customer base of small and medium businesses in the San Antonio area. We are looking to add an entry level IT Support Technician to our team. This is a full time position pr ...
-
Manager, Customer Support
2 weeks ago
Owl Practice Suite San Antonio, United StatesIf the opportunity to fundamentally change the mental health landscape and improve how people across North America access the help that they need excites you then keep reading. · We are enabling easier access and delivery of mental health care to help more people. To deliver on ...
-
Managed Service Help Desk Support Level 2
1 week ago
Rx Technology San Antonio, United StatesJob Description · Job DescriptionJob DescriptionWe are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment Position is in our office with onsite client visits when required. We are a customer service company first and an IT compan ...
-
OFFICE OF THE ATTORNEY GENERAL San Antonio, United StatesGENERAL DESCRIPTION · Performs highly complex and/or managerial/attorney work. Work involves organizing employee work assignments; interpreting laws and regulations; and providing legal advice, counsel, and assistance in representing the state's interest in child support enforcem ...
-
IntelliGenesis LLC San Antonio, United StatesTasks includes providing operational and tactical level exercise planning under its Cyberspace Wing supporting multiple defensive weapon systems and capabilities in response to service or joint-level requests. They also provide coordination of Cyber Range scheduling and managemen ...
-
Program Management Support Specialist
3 weeks ago
Tiag San Antonio, United StatesTIAG is now hiring a Program Management Support Specialist to join our team San Antonio, TX. This position requires an active Secret clearance to be considered. This is a hybrid role, with 2 days a week expected to report onsite with the customer. · The Program Management Suppor ...
Operations and Productivity Support Manager - San Antonio, United States - Broadway National Bank
Description
Position: Operations and Productivity Support Manager | Division: Sales & Service Group Mgrs|WorkDays:Monday - Friday| Hours of Operation:8:00am - 5:00pm
Why Broadway Bank:
We are one of the largest independently owned banks inTexas with offerings in personal and private banking, wealth management,business banking and mortgage lending.
Position Overview:
As a strategicbusiness partner within the organization, the Operations and ProductivitySupport Manager assumes a critical role in driving the achievement of salesobjectives while upholding operational excellence across various facets of theorganization. With a multifaceted span of control, this position is chargedwith a wide array of responsibilities aimed at optimizing operationalefficiency, refining policies, and procedures, orchestrating seamless salessupport and campaign execution, harnessing the full potential of CRM systems,and fostering collaboration with diverse departments such as HR, Finance, IT,and beyond.
At itscore, this role serves as a trusted advisor to executive leadership, offeringinvaluable insights and recommendations to align programs and initiatives withbroader business objectives. Operating within a collaborative andresults-oriented framework, the Manager coordinates a myriad of businessactivities, comprehensively understanding and supporting the broaderorganizational context.
In thecapacity of managing multiple operational and strategic initiatives, theManager is tasked with ensuring the delivery of superior customer service,forging strategic partnerships with executives and managers across variousbusiness lines. As a pivotal leader within the organization, they serve as amentor, guiding and empowering peers and less experienced team members, whilespearheading the development and deployment of innovative operationalinitiatives aimed at driving sustainable growth.
The Managerplays a pivotal role in providing actionable recommendations to Bankleadership, leveraging their expertise and strategic acumen to steer theorganization towards excellence. Leading the Operations and ProductivitySupport team, they inspire a culture of continuous improvement, fostering anenvironment where excellence is not just encouraged but ingrained in everyaspect of the organization's operations.
Essential Functions:
Broadway Bankis proud to be an Equal Opportunity and Affirmative Action Employer. BroadwayBank is a drug-free and tobacco-free workplace, with a nicotine-free hiringpolicy. All qualified applicants will receive considerationfor employment without regard to race, color, ethnicity, religion, sex, sexualorientation, gender identity, national origin, disability, protected veteranstatus, genetic data or other legally protected status.
Member FDIC
Operations and Productivity Support Manager professionals in San Antonio
-
Brynlee Teague
Onboarding Manager
-
John Denny
Lead Trainer and Information Assurance Engineer
-
Ibrahim Saleh
Construction/machine operator
-
curtis rhodes
Senior Network Security Engineer/ISSO
-
Jay Mulligan
Business Management Major
-
Asdrubal Linares
Medical Driver Certificate