- Provide case management services that facilitate client self-sufficiency and housing retention.
- Ability to build positive and trusting relationships with diverse populations, particularly participants experiencing trauma, homelessness, physical and/or mental health disabilities, and substance use challenges.
- Use evidence-based practices in service delivery, such as Trauma Informed Care, Motivational Interviewing, Harm Reduction, Housing First, and Person-Centered Planning.
- Provide field-based case management services in the areas of, but not limited to: independent living skills, community integration, connection to mainstream benefits, employment services, medical and mental health care, substance use treatment, and all other services needed to support participants in reaching their service plan goals.
- Maintain on-going case load of 12-16 individuals participating in program by meeting with each participant on a weekly basis.
- Assist individuals in developing an Individualized Service Plan. Actively involve participants in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans. Refer participants to necessary services, and coordinate with other providers to help participants to access services and achieve goals set in his/her plan. Work toward strengthening each participant's sustainability in permanent housing.
- Conduct crisis assessment and provide appropriate interventions.
- Work in collaboration with property management to help resolve any concerns or issues that may arise with participant to help participant remain stably housed.
- Maintain necessary documentation, reports and statistics in the Homeless Management Information System (HMIS) database and enter all data within timeframes as set forth by the HMIS Data Quality Plan.
- Plan and participate in community-building activities. Plan regular times to recognize participant achievements, encourage leadership, and implement other ways to help participants recognize and build on strengths.
- Learn and model sound conflict resolution techniques for the purposes of mediating conflicts within the dynamic of participant to landlord relationship.
- Assist with orienting new clients and exiting departing clients, ensuring adequate transition, referrals, and continuity of care.
- Identifies opportunities for volunteers.
- Other duties as assigned.
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Permanent Supportive Housing Case Manager-SII - San Antonio, United States - SAN ANTONIO METROPOLITAN MINISTRY Inc
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