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    Dynamics BSA/Product Manager - San Jose, United States - TEKsystems

    TEKsystems
    TEKsystems San Jose, United States

    Found in: beBee S2 US - 4 days ago

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    Contract
    Description

    Description:

    Business Solutions Analyst, Customer Experience Services

    What you'll do


    • First be a customer advocate. Look at every problem and our solutions in the eyes of our customers, be it internal or external.


    • Understand and translate the business strategy, business goals and business processes into an IT solution.


    • Research, analyze and recommend solutions which meet the business needs for new projects.


    • Analyze business requirements, explore and evaluate various options, configure the application to meet requirements and coordinate testing with QA and User acceptance testers.


    • Translate business architecture through the elicitation and definition of functional requirements.


    • Produce system documentation and data flows.


    • Quickly identify a problem and resources required to resolve; take ownership and drive the problem to resolution.


    • Develop business specifications for application development or enhancements and be the key interface between users and engineers.


    • Provide level 3 end user support as called upon by the Production Support Team.


    • Manage requirements volatility, integrity and continuity via change management and reprioritization as well as work closely with Release Management.


    • Use structured and disciplined approaches to solving technical problems.

    What you need to succeed


    • 3+ years of Microsoft Dynamics 365 CRM BSA. Preferably supporting Customer Care related functions.


    • 3 years of experience in configuring and managing Dynamics CRM application.


    • Ability to communicate effectively and experience in documenting requirements and specifications is essential.


    • Self-motivated and proven ability to work creatively and analytically in a problem-solving environment.


    • Ability to balance multiple tasks/priorities, consistently meeting deadlines.


    • Knowledge of SDLC and scrum methodologies.


    • Ability to build and manage cross functional relationships.


    • Demonstrated ability to learn new technologies quickly

    Skills:

    Business analysis, dynamics, Jira, Support, Sql, scrum, user stories, agile methodology, Requirement gathering, Data, Analysis, Agile, Product management

    Top Skills Details:

    Business analysis,dynamics,Jira,Support,Sql,scrum,user stories,agile methodology

    Additional Skills & Qualifications:

    The job title can be called BSA/Product Owner/ Product Manager.

    Great communication, ability to think outside of just Dynamics. Fast learner.

    Experience Level:

    Expert Level

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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