Jobs
>
Customer Service Representative
>
Chesapeake

    Customer Service Representative - Chesapeake, United States - The Hiller Companies

    The Hiller Companies
    The Hiller Companies Chesapeake, United States

    1 week ago

    Default job background
    Description
    Job Details

    Job Location
    Hiller Chesapeake - Chesapeake, VA

    Description

    The Hiller Companies, LLC has an immediate opening for Customer Service Representative.

    Hiller offers fire protection and life safety products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. For more than 100 years, we have been laser-focused on one goal making the world a safer place. We are proud to be on the forefront of technology and innovation by creating adaptable safety solutions. As we continue to grow and expand our life safety footprint, we pledge to keep our customers top of mind while striving to design, install and service the most compliant, reliable systems available.

    Job Summary: The Customer Service Representative (CSR) will be responsible for ensuring customer satisfaction by providing exceptional support, information, and assistance to our clients. This position will involve handling inquiries, resolving issues, and maintaining positive relationships with customers, all while contributing to the overall success and growth of our company.

    Job Responsibilities:
    • Serve as point of contact for customer inquiries, responding promptly and professionally to inquiries via phone, email, and in-person visits.
    • Schedule and perform follow up conversations with customers, post service, to solicit feedback ensure satisfaction, and address additional needs.
    • Discuss post service billing requirements with clients and ensure all needs are addressed to ensure timely processing of invoices.
    • Collaborate closely with our technical teams to coordinate completed service appointments and communicate relevant details to customers.
    • Act as Operational liaison between Shared Branch Services and Collections teams.
    • Manage customer follow up/communication upon invoice issuance to ensure invoice accuracy, payment timing, potential acceptance of payments (credit card or check), provide statements upon customer request and maintain accurate and timely notation of on-going customer communication in E1 for continuity of customer care by Shared Branch Services and/or Collections teams.
    • Communicate and collaborate with Shared Branch Services to address and resolve all invoicing concerns and/or corrections to ensure timely payment of open invoices.
    • Maintain accurate and up-to-date customer records, including contact information, service history, and interactions. Document conversations for follow-up needs and additional inquiries.
    • Proactively address customer concerns, troubleshoot issues, and escalate complex cases to appropriate teams while ensuring a positive customer experience.
    • Identify opportunities to upsell or cross-sell additional services and products based on customer needs and preferences.
    • Stay updated on industry trends, regulations, and advancements in fire protection services to provide informed and knowledgeable support to customers
    • Other duties as required.
    Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

    We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly, and Make it Fun.

    We offer competitive pay and most employee benefits start from the first day of employment, including:
    • Medical, Dental & Vision Insurance
    • 401(k) with fully vested employer matching funds
    • Company Paid & Voluntary Life Insurance
    • Voluntary Short Term & Long Term Disability Insurance
    • PTO
    • 8 Paid Holidays
    Qualifications

    Education, Licensure & Certifications:
    • High school diploma or equivalent; Associate degree or relevant certification is a plus
    Experience:
    • Previous customer service experience, preferably in a technical or service-oriented industry.
    Knowledge, Skills, Capabilities:
    • Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and understandable manner.
    • Strong interpersonal skills and the ability to build rapport and maintain positive relationships with diverse customers.
    • Proficient in using customer relationship management (CRM) software and other relevant tools.
    • Detail-oriented with strong organizational and multitasking abilities.
    • Problem-solving mindset with the ability to remain calm under pressure and find effective solutions.
    • Basic knowledge of fire protection systems and services is a plus, but not required (training will be provided).
    • Ability to work collaboratively in a team environment while also being self-motivated and capable of working independently.
    • Flexible schedule to accommodate occasional evening or weekend shifts, especially during peak service periods.
    • Commitment to upholding our company's values of safety, integrity, and excellence in customer service.
  • Imerys

    Customer Service Representative

    3 days ago

    Imerys Chesapeake, United States

    The Company · The world's leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022. · - If you want to grow your skills and develop your career, find out more at · The Posit ...

  • Port City Air

    Customer Service Representative

    1 week ago

    Port City Air Portsmouth, United States

    Port City Air (PCA) is a full service and multi-faceted aviation service company located at Portsmouth International Airport with operations running 24/7. · As a Customer Service Representative at Port City Air, you will have a front row seat in the exciting aviation industry, an ...

  • Hutton Power & Light

    Customer Service Representative

    1 week ago

    Hutton Power & Light Norfolk, United States

    Are you ready to ignite your career with Hutton Electric Heating & Air in Norfolk, VA? We're on the hunt for a dynamic individual to fill the role of **full-time Customer Service Representative** Imagine yourself as the hero of our customer interactions, shaping experiences and l ...

  • Blimpie/Nrgize Lifestyle Smoothies

    Customer Service Representative

    5 days ago

    Blimpie/Nrgize Lifestyle Smoothies Norfolk, United States

    Providing excellent customer service that promote satisfaction · Greeting customers and assisting with menu item · Making recommendations or sharing additional information upon request · Proven work experience as a great customer service representative · Ability to develop constr ...

  • WIN Waste Innovations

    Customer Service Representative

    5 days ago

    WIN Waste Innovations Portsmouth, United States

    WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,100 employees. We believe in preserving our environment for future generations while providing for today's need ...

  • Navy Federal Credit Union

    Member Service Representative

    2 days ago

    Navy Federal Credit Union Norfolk, United States Full time

    **Overview** · To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit ...

  • Laborie Medical Technologies Corp

    Technical Service Representative Ii

    1 week ago

    Laborie Medical Technologies Corp Portsmouth, United States

    **We believe that great healthcare is an essential safeguard of human dignity.** · At Laborie, we know the work we do matters - it's what fuels our motivation and contributes to our success. If you're ready to make a positive impact in the lives of patients across the globe, we'd ...

  • Golden Gate Group

    Customer Service Representative Insurance

    2 weeks ago

    Golden Gate Group St. Pauls, NC, United States Freelance

    **The VSMA GmbH is looking for a Customer Service Representative for the location in Frankfurt am Main, starting as soon as possible**: · **Insurance Customer Service Representative - Inside Sales (m/f/d)**: · Are you familiar with the insurance industry and enjoy working with cu ...

  • Port Rover

    Doggie Daycare Customer Service Representative

    1 week ago

    Port Rover Portsmouth, United States

    **Company Overview**: At Port Rover, we're more than just a doggie daycare. We're a team dedicated to providing a safe, loving, and fun environment for our furry clients. Located in the heart of Portsmouth, we strive to ensure that every pet feels at home. With a passion for anim ...

  • Century Communities

    Customer Service Representative

    1 week ago

    Century Communities Newport Beach, United States

    **About Century Communities** · - As one of the nation's largest homebuilders and an industry leader in online home sales, we know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities, and benefits to build a thriving and ...

  • The Michelle Martin Group

    Customer Service Representative

    7 hours ago

    The Michelle Martin Group Hampton, United States

    **Join us as a Customer Service Representative,** first point of contact for customers · As a Customer Service Representative, you'll be the primary point of contact, delivering top-notch service. Your helpful communication skills and ability to problem solve quickly and efficien ...

  • Landmark Hotel Group

    Guest Services Representative

    1 week ago

    Landmark Hotel Group Hampton, United States

    **Front Desk Agent / Guest Services Representative (flexible shifts 7am-3pm/3pm-11pm)** · **Holiday Inn Express** · **Full Time** · **$250 Signing Bonus** · At Landmark, **PEOPLE **are our business. Serving our guests, clients, and team members is our **PASSION** · Be part of som ...

  • Capital Group Companies

    Client Services Representative I

    6 days ago

    Capital Group Companies Hampton Roads, United States

    I can succeed as a Client Services Representative at Capital Group" · - As a Client Services Representative, you'll take high-volume inbound phone calls from shareholders, financial professionals, and internal colleagues. You'll help callers feel comfortable and supported while t ...

  • PSI Virginia

    Customer Service Representative

    1 week ago

    PSI Virginia Newport News, United States

    We were founded on the principles of passion, high performance, innovation, and development. Working with a multitude of different clients across the nation, we have found that taking a personalized approach and cultivating the relationships between clients and their customers ha ...

  • John Floasin - State Farm Agency

    Customer Service Representative

    4 days ago

    John Floasin - State Farm Agency Virginia Beach, United States

    **Position Overview** · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill ...

  • Avenica

    Customer Service Representative

    1 week ago

    Avenica Chesapeake, United States

    Pay Rate/ Start Date Job Title: Facilities Maintenance Coordinator Location: On-Site, Chesapeake, VA Salary: $18/hr Start date: ASAP Contract, Open-ended Pre-screen Survey To expedite submittal, please fill out the survey at the below QR Code. Bkh. K Customer Service Representati ...

  • Ferguson Enterprises, LLC

    Customer Service Representative

    3 days ago

    Ferguson Enterprises, LLC Newport News, United States

    **Job Posting**: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local experti ...

  • Family Dollar

    customer service representative

    1 week ago

    Family Dollar Chesapeake, United States

    Family Dollar S MILITARY HWY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...

  • Hiller Companies

    Service Sales Representative

    5 days ago

    Hiller Companies Chesapeake, United States

    **Hiller Companies** · **Service Sales Representative** · **Chesapeake, VA - Chesapeake, VA - Full Time** · **The Hiller Companies, Inc. is a national leader in the fire protection and security industry and has an immediate opening for a highly qualified Service Sales Represen ...

  • 1st Franklin Financial

    Customer Service Representative

    1 week ago

    1st Franklin Financial Chesapeake, United States

    Join the 1st Franklin team as a Customer Service Representative in our new Chesapeake, VA location. Salary: $16.00 to $18.00 per hour Customer Service Representative, Customer Service, Representative, Retail, Banking · ...