- Deliver against analytics scope for client projects, sometimes individually, but often directing CX/EX Analytics team members.
- Support the SVP Experience Analytics and Innovation in the following areas:
- Scoping solutions that meet client objectives, timelines, and budget by making recommendations on approach and staffing.
- Managing the design, development, and deployment of machine learning and other advanced analytics solutions in the context of our CX/EX Clients.
- Establishing Best Practices for process documentation and coding both for current processes and new processes particularly for cloud analytics.
- Executing the roadmap for CX/EX Analytics. Actively suggest improvements in processes and techniques that will actively increase efficiency and value delivered to clients.
- Identifying opportunities for new Analytics offerings that leverage both client data and survey data.
- Championing the migration of our analytics environment to a cloud based platform.
- Coordinate both within the CX Service Line and across Ipsos on project management for delivery of analytics projects.
- When engaging in CX/EX client projects, operate as an integral part and core member of the client delivery teams in the spirit of OneIpsos
- Educate and upskill talent within the CX/EX analytics team in a 'teach while doing' mode when engaging in client projects and leading with best practices
- Communicate complex analytic and data driven insights to technical and non technical audiences.
- Stay abreast of emerging trends in data science, cloud technologies, and Customer/Employee Experience
- Minimum 7 years' professional experience in Analytics, Statistics, or Data Science with a proven track record of leading and delivering successful projects.
- Hands on experience working with person level data such as survey, behavioral, CRM, digital engagement, marketing, operational or sales data
- Deep understanding of cloud-based analytics platforms (e.g. AWS, Azure, GCP)
- Experience with Analytics tools such as Python, R, SAS, or Alteryx
- Strong written and verbal communication skills with technical and non-technical audiences and ability to tell stories based on data driven/analytics outcomes.
- A "Team Player" mentality focused on collaboration, contribution, and sharing success
- A Intellectually curious, growth mindset; willing to try new things, ask questions, and continuously evolve
- Hands on experience with Customer Experience/Employee Experience Data
-
Customer Experience Manager
3 weeks ago
The Kraft Heinz Company Chicago, United States Full timeDescription · Internal Title: Manager, GBS Americas Data Management - Material · Chicago · Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of hol ...
-
Customer Experience Representative
1 week ago
Skyline Business Solutions Chicago, United StatesAre you a hospitality professional with a passion for creating exceptional customer experiences? · Skyline Business Solutions is looking to fill both full-time positions within our Customer Service Experience team. The Customer Service Experience member will bring their outstand ...
-
Customer Experience Coordinator
2 weeks ago
Sail Away Travels Chicago, United StatesThis is a remote position. · Are you passionate about delivering outstanding customer service and building lasting relationships? We are seeking a Customer Experience Coordinator to join our dynamic team. In this role, you will be responsible for nurturing client relationships, ...
-
Customer Experience Representative
1 day ago
Enterprise Mobility Inc Chicago, United StatesOverview · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing c ...
-
Customer Experience Analyst
6 days ago
Chomps Chicago, United StatesWho We Are · Chomps redefines better-for-you snacking with its signature meat snacks, made from the highest quality, humanely raised meats and containing only natural ingredients. The Chomps mission is to inspire, educate, and fuel our community with accessible, sustainable, rea ...
-
Director - Customer Experience
2 weeks ago
Azek Company Chicago, United StatesOperational Oversight Oversee the operations of three Customer service teams, each with distinct responsibilities: Contact Center Team: Handling tens of thousands interactions annually via voice, chat, and email inquiries, leveraging AI-powered chatb Customer Experience, Director ...
-
Supervisor, Customer Experience
6 days ago
Jiobit Chicago, United States**Supervisor, Customer Experience** · at Jiobit Chicago, Illinois, United States ***Jiobit will only consider applicants who are located / domiciled in the U.S.*** · *---* · ****The Role.**** · At Jiobit, we have an amazing team of CX reps. Theyre funny, kind, sharp, and a li ...
-
Customer Experience Associate
2 weeks ago
Envoy Chicago, United States**Customer Experience Associate** · at Envoy Global, Inc. Chicago, California or fully remote (within the US) Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify ...
-
Customer Experience Associate
3 weeks ago
Envoy Chicago, United States**Customer Experience Associate** · at Envoy Global, Inc. · Chicago, California or fully remote (within the US) · Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, sim ...
-
Customer Experience Manager
2 days ago
North City Honda Chicago, United StatesLeader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. · Leader Automotive is AutoCanada's first footprint into the U.S. · market and we currently have 10 dealerships consisting of 23 different franchises and have over 800 employees. · We h ...
-
Director, Customer Experience
3 days ago
Korpack Chicago, United StatesSave this job with your existing LinkedIn profile, or create a new one. · Save this job with your existing LinkedIn profile, or create a new one. · Your job seeking activity is only visible to you. · Email · Welcome back · Sign in to save · Director Customer Experience · at ...
-
Customer Experience Representative
2 weeks ago
Jiobit Chicago, United States**Customer Experience Representative** · at Jiobit Chicago, Illinois, United States ***Jiobit will only consider applicants who are located / domiciled in the U.S.*** · *---* · **The role:** · Were looking for a Customer Experience Representative to join our growing team. The ...
-
Environmental Customer Experience Specialist
3 weeks ago
TRADEBE Chicago, United StatesThis position can be based out of our Chicago, IL, Merrillville, IN, Meriden, CT, or La Porte, TX office · The Opportunity · In this Hybrid role, you will act as an advisor to internal and external customers for technical issues and inquiries regarding hazardous waste management ...
-
PT Customer Experience Manager
3 days ago
Michaels Evergreen Park, United States Temps partielStore - CHI-EVERGREEN PARK, ILQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de ran ...
-
Manager of Online Customer Experience
1 week ago
RISE Services Inc Chicago, IL, United StatesRise is an award-winning , full-service Media Agency of Record that is backed by data and powered by people. We create omnichannel experiences using our proprietary tech stack and advanced analytics capabilities to help solve the unique struggles brands face today. This approach, ...
-
Customer Experience Manager
1 day ago
Michaels Bloomingdale, United States Temps pleinStore - CHI-BLOOMINGDALE, ILQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de range ...
-
Environmental Customer Experience Representative
4 weeks ago
Tradebe Chicago, United StatesApply now " · Job Req ID: 3288 · Date: Apr 28, 2024 · Tradebe Site: Tradebe Chicago · Location: · Chicago, IL, US, 60606 · Department: Customer Services · Business Line: Environmental Services & Global Functions · Environmental Customer Experience Representative · Description: · ...
-
Customer Experience Representative, Derivatives
3 weeks ago
Robinhood Chicago, United StatesAbout the team + role · Robinhood is seeking experienced CX professionals with a passion for derivative products (futures, options on futures, forex, etc.) to join the Advanced Services team. This team will support customers including power customers on complex topics including m ...
-
Customer Experience Representative, Derivatives
2 weeks ago
Robinhood Chicago, IL, United StatesCustomer Experience Representative, Derivatives Join a leading fintech company that's democratizing finance for all. · Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowe ...
-
Customer Experience Field Specialist
3 weeks ago
Mark Vend Company Chicago, United States Full timeJob Type · Full-time · Description · Mark Vend Co. is a Northbrook, IL based vending and office coffee service company known for quality since 1962. We're seeking a friendly, detail-oriented individual that will be dedicated specifically to one of our city clients. This role is ...
Analytics Director, Customer Experience - Chicago, United States - Ipsos
Description
What makes this role important at Ipsos?
We are seeking a seasoned, delivery-oriented Data Science Leader who is visionary in the field of Data Science and Analytics to be an integral part of our Customer Experience (CX) team.
Ideal candidates should possess an entrepreneurial spirit and a passion for implementing data science solutions for a diverse range of clients including, but not limited to, big tech, finance, retail, and consumer goods sectors.
The primary responsibilities of this player/coach role include client delivery and providing support to the SVP of Experience Analytics and Innovation.
This entails leading the development of innovative, data-driven analytic offerings and leading the migration of our analytics infrastructure to the cloud.
The ideal fit would be someone with a robust background in utilizing a wide spectrum of analytics/data to answer complex analytical questions for clients and a proven track record in project team management.
What you can expect to be doing:
Nice to have:
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply.
In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $115,000 to $150,000.
Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
What's in it for you:
At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives.
For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world.
This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish.
Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
#LI-AA1#LI-Hybrid