Customer Experience Representative - Chicago, United States - Jiobit

Description

**Customer Experience Representative**

at Jiobit Chicago, Illinois, United States ***Jiobit will only consider applicants who are located / domiciled in the U.S.***

*---*

**The role:**

Were looking for a Customer Experience Representative to join our growing team. The customer experience team is on the front lines, responsible for the happiness and loyalty of our customers.

Whether you are helping a customer set up their device or talking them through how to use a feature within the app, you are ready to share your knowledge and provide expert guidance. You understand that our customers are looking for peace of mind and youre excited to help them make the most of the Jiobit experience. Youre also dialed in to the themes youre hearing from our customers and ready to share them within the business.

If this is you, wed LOVE to hear from you. Be sure to include your cover letter, so that we can learn more about you and why you feel this opportunity at Jiobit is a match.

**Schedule:**

Sunday-Thursday 9am-5pm CT

**What you'll do:**

Manage support tickets in a professional and timely manner; this includes phone and email support

Escalate support tickets requiring further investigation and/or approval to management

Assist in the QA process of new releases of the hardware and/or software

Share themes and insights from customers within the business to contribute to product improvements

Act as a brand ambassador by developing an in-depth knowledge of the Jiobit app and features and sharing it with our customers

**What you'll need:**

Energy and passion to support the team, the mission, and our customers

Friendly, helpful, & professional communication style through phone and email

Strong organizational skills with ability to prioritize and reliable follow-through

Tech savviness with the ability to troubleshoot and problem solve

A passion for technology is a plus

College degree required

**This position is a 2 month contract to hire that converts into a benefit eligible, hourly, non-exempt full-time role upon successful completion of the 60 day contract period.**

**About Jiobit:**

Jiobit provides families a comprehensive location-aware safety solution that is accurate, secure, reliable and real-time. Our solution combines a discreet wearable called the Jiobit Smart Tag, with mobile-based software services, combined with patented location technology.

Our location monitoring and smart notification services are perfect for younger children, pets, seniors, and any loved one prone to wander. Featuring a host of encryption and security technologies, Jiobit is trusted by thousands of caregivers and families with usage in every populated continent in the world.

We believe that caregivers should have a single source of helpful information to guide growth, reduce stress, and move forward with ease. Everything we doand everyone who works at Jiobitis centered around this mission: provide the right information at the right time to the right people.

Jiobit has won Editor's Choice Awards with Wired Magazine, PCMag, Baby List, and Tom's Guide, to name a few. Jiobit has offices in Chicago and Silicon Valley. With a recent by San Francisco-based Life360, we are positioning the business for rapid growth.

**Why you want to work with us:**

We like people who take risks, big and small. At Jiobit, were motivated every day because we do meaningful work that solves real problems for our customers. We support one another in our current roles and career aspirations, encouraging each other to learn new skills and dive deeper into our expertise.

We believe people work best when they are given the freedom and resources they need to work the way they were meant to. We hold ourselves to high standards, but we also dont take ourselves too seriously.

We have seen the first-hand results of what it looks like to work together toward a common goal. Were only interested in building a team that can work together, play together, and build things together.

**What youll get:**

Unlimited PTO to juggle your professional and personal lives with MTO - Minimum Time Off of 3 weeks

Flexible work hours and location (option to work from our downtown Chicago office, hybrid in office/WFH)

Medical, dental, vision insurance (including 50% contribution for dependents)

Paid holidays

Short-term / Long-term Disability offered

401(k)

Competitive Stock Equity Packages

**Applying:**

Here at Jiobit we understand that professional experience can be developed in many ways. If you have relevant skills that dont show up on your resume, we welcome your candidacy and ask you to share more in an optional cover letter. If your resume doesn't perfectly match these requirements, we'd still strongly encourage you to apply.

*We are an equal opportunity employer and value diversity at Jiobit. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.*

***Return back to to view our other roles and an overview of our benefits and perks.***

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Jiobits Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender Gender Gender

Please identify your race Please identify your race Please identify your race

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order

Veteran Status Veteran Status Veteran Status

Form CC-305

OMB Control Number

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may beco