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    Customer Experience Associate - Chicago, United States - Envoy

    Envoy
    Envoy Chicago, United States

    3 weeks ago

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    Description

    Customer Experience Associate
    at Envoy Global, Inc.

    Chicago, California or fully remote (within the US)

    Envoy Global is a proven innovator in the global immigration space.

    Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.


    Customer Experience Associate

    Location: Chicago, California or fully remote (within the US)

    Envoy Global


    is on a mission to disrupt the global immigration process Our patented online platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals.

    Every day, we are giving companies the tools they need to hire the best talent from around the world, send talent where its needed, and help support foreign workers and immigrants throughout the process.

    Were a fast-growing, award-winning technology company, a leader in our space, and are backed by some of the countrys leading venture capital and growth equity firms.

    Due to continued growth and *internal career progression*, we are looking for another
    Customer Experience Associates (CXA) to join our Customer Experience team on a *permanent, full time basis*.


    Whether based in California, or Chicago, the
    Customer Experience Associate knows that every Envoy Global customer is extremely valued and that all interactions are handled accordingly. Reporting into the Customer Experience Manager, you are the voice of Envoy Global, and a critical knowledge resource for our end users.

    As our Customer Experience Associate, your key responsibilities will include:

    • Building proactive customer relationships in order to answer inquiries pertaining to the Envoy Global platform, whilst providing non-legal immigration support;
    • Problem-solving in real time, with the support of our internal Customer Relationship, Product, and Marketing Teams, as required;
    • Supporting Envoys affiliated Law Firms (GIA, and CIP) to assist foreign nationals with navigating their respective immigration processes;
    • Assisting new and existing customers with navigating our innovative technology platform;
    • Developing strategies/ideas to enhance Envoys user experience, whilst advocating for customers best interests by way of ensuring work transparency and efficiency.

    In order to apply for this role, you will need to possess the following skills, experience, and qualifications:

    • 2+ years of experience in a customer facing role;
    • Genuine desire to provide an outstanding customer experience;
    • Passion for technology, and for bringing innovative tech products to new users;
    • Skilled at quickly learning and adopting new technology tools;
    • Excellent written & verbal communication skills, including the ability to explain complex matters in laymen's terms;
    • Ability to consistently remain calm and positive under pressure;
    • Desire to work in a fast-paced, high performing technology company that fosters teamwork;
    • Yearning to immerse yourself in learning a new industry and/or product that benefits the world of global immigration;
    • Bachelor's Degree (desirable), or relevant experience.

    Voluntary Self-Identification
    For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely
    voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

    As set forth in Envoy Global, Inc.s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

    Gender Gender

    Gender
    Please identify your race Please identify your race

    Please identify your race

    If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

    As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.


    Classification of protected categories is as follows:
    A "disabled veteran" is one of the following: a veteran of the U.S.

    military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

    A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

    military, ground, naval, or air service.
    An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

    military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

    An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

    military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

    Veteran Status Veteran Status

    Veteran Status
    Form CC-305
    OMB Control Number
    Expires 05/31/2023

    Voluntary Self-Identification of Disability

    We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

    We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.

    To do this, we must ask applicants and employees if they have a disability or have ever had a disability.

    Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

    Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so.

    Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.

    Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

    For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S.

    Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

    You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.


    Disabilities include, but are not limited to:

    • Autism
    • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
    • Blind or low vision
    • Cancer
    • Cardiovascular or heart disease
    • Celiac disease
    • Cerebral palsy
    • Deaf or hard of hearing
    • Depression or anxiety
    • Diabetes
    • Epilepsy
    • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
    • Intellectual disability
    • Missing limbs or partially missing limbs
    • Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)
    • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
    Disability Status Disability Status

    Disability Status
    1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compli

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