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    Technical Account Manager - Fremont, United States - Hyve Solutions

    Hyve Solutions
    Hyve Solutions Fremont, United States

    2 weeks ago

    Default job background
    Description
    Technical Account Manager
    Level IV $120K - $140K
    Primary Responsibilities

    Serve as the technical post sales and Sustaining project contact as the face of the company for our customer support teams
    Understand the end-to-end process for RFP, NPI, and Manufacturing to better triage customer cases
    Ability to create technical content that can be digested by all audiences
    Ownership of resolution of any customer reported technical issues
    Engage with customers at all levels of their organization
    Project manage resolution of technical issues with cross functional engineering teams
    Lead project postmortems and advocate for continuous improvement
    Be the forward-thinking voice of the customer and anticipate their needs
    Lead the overall resolution and control messaging for escalated customer cases
    Document knowledge best practices for reuse throughout the company
    Support the sales teams in identifying account expansion opportunities
    What You'll Need

    Bachelor's Degree or equivalent experience
    Strong critical thinking skills and experience leading highly complex products through technical support, product development or project management
    Consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and growing in a dynamic environment
    Excellent customer service skills and ability to quickly establish technical credibility with customers
    Excellent communication skills, written and verbal
    Willingness to learn
    Proven problem-solving skills
    Collaborative attitude
    Commitment to customer success
    5+ years of relevant work experience
    Ability to travel up to 25%
    Preferred Qualifications

    Knowledge of server and rack hardware design
    Experience working with large Cloud providers and Hyperscalers
    5+ years of Sales Engineering or Technical Project Management experience

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