Jobs
>
Nashville

    Customer Relations Representative II - Nashville, United States - Caterpillar

    Caterpillar
    Caterpillar Nashville, United States

    3 weeks ago

    Default job background
    Description

    Career Area:
    Finance

    Job Description:
    Your Work Shapes the World at Caterpillar Inc.

    When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other.

    We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

    We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live.

    Together, we are building a better world, so we can all enjoy living in it.
    Your Work Shapes the World at Caterpillar Inc.
    Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally.

    When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

    When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other.

    We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities.

    We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live.

    Together, we are building a better world, so we can all enjoy living in it.

    About Cat FinancialCat Financial is a subsidiary of Caterpillar Inc., the worlds leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

    For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines, engines, Solar gas turbines, genuine Cat parts and services.

    Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa.

    Visit to learn more about Cat Financial.
    Role DefinitionResponds to customer inquiries by resolving general customer issues.
    Responsibilities Addressing account inquiries and resolving customer complaints. Providing troubleshooting support and redirecting when appropriate. Understanding of financial products and ability to collaborate with other business units. Ensuring all customer communication is clearly documented.

    Degree RequirementDegree or equivalent experience desiredSkill DescriptorsCustomer Focus:
    Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions

    Level Extensive Experience:
    Facilitates creation of the 'right' products and services to resolve customer business issues. Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. Advises others on creating customer focused environments in various scenarios. Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives. Communicates and models the criticality of customer focus as an organizational strategy.


    Data Gathering & Analysis:
    Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment


    Level Working Knowledge:
    Follows proper data gathering and analysis processes and policies. Reports problems that arise in the data collection process. Participates in gathering and analyzing an organization's data based on requirements. Documents data from various sources and in various formats. Utilizes basic data collection and evaluation tools and techniques.


    Office Support Tools:
    Knowledge of commonly used office hardware, software and equipment; ability to use the tools available at the desktop (for example: word processing, email, presentation software, and spreadsheets.)

    Level Working Knowledge:
    Describes the benefits and relative strengths of tools for a specific application. Demonstrates some advanced functions of at least one product. Performs first-level problem resolution before seeking help elsewhere. Helps colleagues with desktop tools where necessary. Works with all basic office-support products.


    Service Excellence:
    Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner

    Level Extensive Experience:
    Anticipates customers' needs and satisfies them proactively. Resolves complex customer complaints or problems. Teaches others how to deliver excellent customer service in a variety of settings. Applies the concept of 'Moments of Truth' to customer service. Participates in developing a variety of effective ways to deal with difficult customers. Recovers from a service failure in a way that enhances customer's esteem of the organization.


    Decision Making and Critical Thinking:
    Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment


    Level Working Knowledge:
    Applies an assigned technique for critical thinking in a decision-making process. Identifies, obtains, and organizes relevant data and ideas. Participates in documenting data, ideas, players, stakeholders, and processes. Recognizes, clarifies, and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives.


    Effective Communications:
    Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

    Level Extensive Experience:
    Reviews others' writing or presentations and provides feedback and coaching. Adapts documents and presentations for the intended audience. Demonstrates both empathy and assertiveness when communicating a need or defending a position. Communicates well downward, upward, and outward. Employs appropriate methods of persuasion when soliciting agreement. Maintains focus on the topic at hand.


    Problem Solving:
    Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations


    Level Working Knowledge:
    Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems.


    Relationship Management:
    Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers


    Level Working Knowledge:
    Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Differentiates the roles and responsibilities in a business relationship. Works with clients to address critical issues and resolve major problems.

    Bilingual Spanish preferredThis Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.

    It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.

    At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

    It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.#LI-HybridVisa Sponsorship is not available for this position.

    This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O.

    As a global company, Caterpillar offers many job opportunities outside of the U.

    S which can be found through our employment website at Posting Dates:
    May 9, May 16, 2024 Any offer of employment is conditioned upon the successful completion of a drug screen.
    EEO/AA Employer. All qualified individuals
    • Including minorities, females, veterans and individuals with disabilities are encouraged to apply.
    Not ready to apply? Join our Talent Community .#J-18808-Ljbffr
  • Michael Davis - State Farm Agent

    Customer Relations Representative

    1 week ago

    Michael Davis - State Farm Agent Nashville, United States

    Job Description · Job DescriptionBenefits:Dental insurance · Paid time off · Training & development · ROLE DESCRIPTION: · As a Customer Relations Representative with Michael Davis State Farm, you will generate the kind of exceptional client experiences that reinforce the growth o ...

  • Andrew Baudino - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Andrew Baudino - State Farm Agent Nashville, United States

    Job Description · Job DescriptionBenefits:Flexible schedule · Training & development · ROLE DESCRIPTION: · As a Customer Relations Representative with Andrew Baudino State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful ...

  • Mike Bates - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Mike Bates - State Farm Agent Nashville, United States

    Job Description · Job DescriptionPosition Overview · Lifetime Member of President's Club, Mike Bates, State Farm Agent is seeking a qualified professional to join their top-producing team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an ...

  • Isaac Grizzell - State Farm Agent

    Customer Relations Representative

    5 hours ago

    Isaac Grizzell - State Farm Agent Nashville, United States

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financi ...

  • Caterpillar

    Customer Relations Representative II

    4 weeks ago

    Caterpillar Nashville, United States

    Career Area: · Finance · Job Description: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world buil ...

  • Caterpillar

    Customer Relations Representative II

    3 weeks ago

    Caterpillar Nashville, United States

    Career Area: · Finance · Job Description: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world bu ...

  • Amanda Simon - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Amanda Simon - State Farm Agent Springfield, United States

    Job Description · Job DescriptionAre you looking to make a positive impact in other peoples lives? Seek no further · Amanda Simon is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyda ...

  • Physician Practice Support

    Patient Relations Representative

    4 weeks ago

    Physician Practice Support Franklin, United States

    This is a remote position. · Physician Practice Support (PPS) is a wholly owned subsidiary of Community Health Systems (CHS). · Summary: Assists patients and clinics with inquiries. · Essential Duties and Responsibilities: Include the following. Other duties may be assigned. ...

  • Cody Wheeler - State Farm Agent

    Customer Relations Representative

    1 day ago

    Cody Wheeler - State Farm Agent Franklin, United States

    Job Description · Job DescriptionBenefits:401(k) matching · Dental insurance · Health insurance · Paid time off · Vision insurance · Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working fo ...

  • George Meeker - State Farm Agent

    Customer Relations Representative

    2 days ago

    George Meeker - State Farm Agent Franklin, United States

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial s ...

  • FLEETCOR

    Customer Relations Representative

    2 weeks ago

    FLEETCOR Brentwood, United States Full time

    Customer Relations Representative · What We Need · Corpay is currently looking to hire a Customer Relations Representative within our NAT division. This position falls under our Comdata lines of business and is located in Brentwood, TN. In this role, you will be the primary point ...

  • Dejuan Buford - State Farm Agent

    Customer Relations Representative

    3 weeks ago

    Dejuan Buford - State Farm Agent Brentwood, United States

    Job Description · Job DescriptionBenefits:Bonus based on performance · Company parties · Competitive salary · Flexible schedule · Free food & snacks · Opportunity for advancement · Paid time off · Signing bonus · Training & development · Position Overview · State Farm Insurance A ...

  • Jeff Gannon - State Farm Agent

    Customer Relations Representative

    2 weeks ago

    Jeff Gannon - State Farm Agent Gallatin, United States

    Jeff Gannon is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. · As a Customer Service Representative on our team, you ...

  • Physician Practice Support

    Patient Relations Representative

    2 weeks ago

    Physician Practice Support Franklin, United States

    This is a remote position.Physician Practice Support (PPS) is a wholly owned subsidiary of Community Health Systems (CHS).Summary:Assists patients and clinics with inquiries.Essential Duties and Responsibilities:Include the following. Other duties may be assigned.Answers patient ...

  • Velocity Vehicle Group

    Inside Sales Representative

    2 days ago

    Velocity Vehicle Group Nashville, United States

    What's in it for You: · Crossroads is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitiv ...

  • Heritage-Crystal Clean, Inc.

    Branch Sales Manager

    4 days ago

    Heritage-Crystal Clean, Inc. Nashville, United States

    Crystal Clean (CC) · is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, exce ...

  • TruGreen

    Corporate Public Relations Manager

    3 weeks ago

    TruGreen Nashville, United States Full time

    Job Description · TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an empl ...

  • TriStar Southern Hills Medical Center

    Operating Room Nurse

    3 weeks ago

    TriStar Southern Hills Medical Center Nashville, United States

    Introduction · Do you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At TriStar Southern Hills Medical Center our nurses set us apart from any other healthcare provider. We are seeking a(an) Operating Room Nurse to jo ...

  • Harris Teeter

    Part Time 3rd Shift Grocery Stock Clerk

    3 weeks ago

    Harris Teeter Davidson, United States Part time

    Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs and exceeding their expectations. This requires a defined level of product knowledge, food preparation skills, sales ability, customer relations skills, and cooperation with fell ...

  • USPRO

    Territory Sales Representative

    1 week ago

    USPRO Nashville, United States

    Territory Sales Representative · Nashville, TN · Contract to Hire · Position Overview: · Seeking a highly motivated and experienced sales professional to join our team as a Healthcare Sales Representative. In this role, you will be responsible for driving business growth by targ ...