Patient Relations Representative - Franklin, United States - Physician Practice Support

Physician Practice Support Franklin, United States

4 weeks ago

Description

This is a remote position.

Physician Practice Support (PPS) is a wholly owned subsidiary of Community Health Systems (CHS).

Summary:
Assists patients and clinics with inquiries.

Essential Duties and Responsibilities:
Include the following. Other duties may be assigned.

Answers patient inquiries regarding accounts and responds to voicemails within 2 Business Days

Processes received mail within timely manner (2 Business Days)

Processes and posts credit card payments daily in accordance with policy

Verifies insurance coverage as communicated by the patient prior to adding coverage in the Athena software and sets the claim for rebilling

Establishes payment arrangements according to policy(s) as requested

Closes Payment/Deposit batches daily/monthly as requested

Logs calls in Ticketing System for both inbound and outbound calls

Supervisory Responsibilities:
This job has no supervisory responsibilities

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Collects and researches data; Uses intuition and experience to complement data

Customer Service - Responds promptly to customer needs

Interpersonal Skills - Maintains confidentiality of all patient information and company documents

Oral Communication - Listens and gets clarification; Responds well to questions

Written Communication - Able to read and interpret written information

Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position

Quality - Demonstrates accuracy and thoroughness

Quantity - Meets productivity standards

Adaptability - Adapts to changes in the work environment

Attendance/Punctuality - Is consistently at work and on time

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Preferred:
High school diploma or general education degree (GED); 2 years experience resolving patient concerns including a general knowledge of insurance billing requirements and account follow-up procedures; or equivalent combination of education and experience.

Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:
To perform this job successfully, an individual must have knowledge of general computer applications and practice management systems.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Relations Representative

2 days ago

George Meeker - State Farm Agent Franklin, United States

Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial s ...
Customer Relations Representative

1 day ago

Cody Wheeler - State Farm Agent Franklin, United States

Job Description · Job DescriptionBenefits:401(k) matching · Dental insurance · Health insurance · Paid time off · Vision insurance · Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working fo ...
Patient Relations Representative

2 weeks ago

Physician Practice Support Franklin, United States

This is a remote position.Physician Practice Support (PPS) is a wholly owned subsidiary of Community Health Systems (CHS).Summary:Assists patients and clinics with inquiries.Essential Duties and Responsibilities:Include the following. Other duties may be assigned.Answers patient ...
Customer Relations Representative

1 week ago

Michael Davis - State Farm Agent Nashville, United States

Job Description · Job DescriptionBenefits:Dental insurance · Paid time off · Training & development · ROLE DESCRIPTION: · As a Customer Relations Representative with Michael Davis State Farm, you will generate the kind of exceptional client experiences that reinforce the growth o ...
Customer Relations Representative

3 weeks ago

Andrew Baudino - State Farm Agent Nashville, United States

Job Description · Job DescriptionBenefits:Flexible schedule · Training & development · ROLE DESCRIPTION: · As a Customer Relations Representative with Andrew Baudino State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful ...
Customer Relations Representative

3 weeks ago

Mike Bates - State Farm Agent Nashville, United States

Job Description · Job DescriptionPosition Overview · Lifetime Member of President's Club, Mike Bates, State Farm Agent is seeking a qualified professional to join their top-producing team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an ...
Customer Relations Representative

5 hours ago

Isaac Grizzell - State Farm Agent Nashville, United States

Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financi ...
Customer Relations Representative

2 weeks ago

FLEETCOR Brentwood, United States Full time

Customer Relations Representative · What We Need · Corpay is currently looking to hire a Customer Relations Representative within our NAT division. This position falls under our Comdata lines of business and is located in Brentwood, TN. In this role, you will be the primary point ...
Customer Relations Representative

3 weeks ago

Dejuan Buford - State Farm Agent Brentwood, United States

Job Description · Job DescriptionBenefits:Bonus based on performance · Company parties · Competitive salary · Flexible schedule · Free food & snacks · Opportunity for advancement · Paid time off · Signing bonus · Training & development · Position Overview · State Farm Insurance A ...
Customer Relations Representative II

4 weeks ago

Caterpillar Nashville, United States

Career Area: · Finance · Job Description: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world buil ...
Customer Relations Representative II

3 weeks ago

Caterpillar Nashville, United States

Career Area:Finance Job Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creati ...
Customer Relations Representative II

3 weeks ago

Caterpillar Nashville, United States

Career Area: · Finance · Job Description: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world bu ...
Customer Service/Employee Stock Specialist

4 weeks ago

Staffmark for great healthcare company Franklin, United States

Customer Service Representative for Stock Applications · We are seeking detail-oriented individuals for Data Entry, Batching, and Customer Service to process applications for Employee Stock Ownership Plans (ESOPs). In this role, you will be responsible for accurately inputting da ...
Financial Sales Manager-Business Development

3 weeks ago

First Citizens Bank Franklin, United States

Overview: · Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We're looking for people who want more than just a job - who want to make a diffe ...
RN Inpatient Rehab PRN

4 days ago

TriStar Southern Hills Medical Center Franklin, United States

Introduction · Do you have the PRN career opportunities as a(an) RN Inpatient Rehab PRN you want with your current employer? We have an exciting opportunity for you to join TriStar Southern Hills Medical Center which is part of the nation's leading provider of healthcare services ...
RN Post Op Surgical PRN

3 weeks ago

TriStar Southern Hills Medical Center Franklin, United States

Introduction · Do you have the PRN career opportunities as a(an) RN Post Op Surgical PRN you want with your current employer? We have an exciting opportunity for you to join TriStar Southern Hills Medical Center which is part of the nation's leading provider of healthcare service ...
Freestanding Emergency Room Nurse

5 days ago

TriStar Southern Hills Medical Center Franklin, United States

Introduction · Do you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at TriStar Southern Hills Medical Center have the opportunity to make a real impact. As a( ...
IT Service Manager

4 weeks ago

Lee Company Franklin, United States

Job Description · Ensures the streamlined operation of Service Desk staff and operations. Work with all aspects of company Information Technology systems to support 1200+ users in multiple locations. Manage the distribution, operations and processes of support requests to ensure ...
licensed practical nurse

1 week ago

Williamson Health Franklin, United States

Summary · Located in Franklin, Tennessee, Williamson Health is one of the South's most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monro ...
Pharmacist - PRN

4 days ago

Clinical Solutions LLC Franklin, United States

We are hiring Clinical Solutions Pharmacy is looking for ambitious, impactful, goal-oriented professionals to join our Pharmacist Team · Clinical Solutions Pharmacy is the only 100% female owned and founded closed-door pharmacy in the United States serving the correctional popul ...