Jobs
>
Phoenix

    Customer Service Advisor - Phoenix, United States - Upgrade, Inc.

    Upgrade, Inc.
    Upgrade, Inc. Phoenix, United States

    3 weeks ago

    Default job background
    Part time
    Description

    **Customer Service Advisor (Card Payment) - Part Time - Starting at $21.00**

    Phoenix / Account Servicing / Part -time Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.

    Upgrade has been named a Best Place to Work in the Bay Area three years in a row, one of the Top Companies to work for in Arizona, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 900 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

    **Let us tell you more**

    As a **Customer Service Advisor (Card Payment)**, you will engage with our customers by phone and email providing the best in class service related to current status of accounts, payments and other concerns. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.

    **This position is for part-time opportunities hours/week).**

    ****Please note, two-week training period will be full-time****

    ***Weekend opportunities available*** *A shift differential of $ is added to any weekend days worked in this role.* + High School Diploma (or equivalent) required, Associates or Bachelor's degree preferred

    + Required: minimum of 2 years in a customer service role

    + Preferred: minimum 12 months experience in loan servicing and/or payment processing

    + Working knowledge and experience with FDCPA and FCRA regulations

    + Excellent written and verbal communication combined with analytical and problem solving skills

    + Demonstrated ability to multi-task and work in a fast-paced environment

    + Flexibility and ability to adapt to business needs

    + Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills

    + Team player seeking a fast-paced and challenging environment #goteam

    + Proficient in Microsoft, Cloud based products and Google apps

    + Interacting with customers to answer questions, provide assistance, and process requests by phone and email

    + Answer incoming customer calls regarding billing issues, service questions and general concerns

    + Provide thorough and accurate documentation to customer accounts through our communication channels

    + Identifying areas of opportunity for optimizing results and improving customer satisfaction.

    + Be a daily key contributor to improving training and development

    + Servicing accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience #customerserviceninja

    + Maintain superior quality assurance results

    + Coming to work with a positive outlook contributing to Upgrades already enjoyable environment

    COVID-19 Notice: This role takes place in our Downtown Phoenix office. The space exceeds recommendations from CDC to ensure a safe workplace amidst COVID-19.

    **It gets better:** -Great OPEN office environment -Conveniently located in the heart of downtown Phoenix -Close to light rail and public transportation -New Hire Training Program -Paid parking or platinum pass -Wellness Incentive Program -Kitchen stocked with beverages, snacks & treats

    *We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*

  • Laken water sports

    Service Advisor

    2 weeks ago

    Laken water sports Phoenix, United States

    A thriving boat dealership is accepting resumes for a service specialist. We are located in the Phoenix area. · We have a laid-back and fun work environment, but that doesn't mean we don't get things done. · Our team is our favorite part of showing up to work every day and we val ...

  • Phoenix Pumps, Inc.

    Service Advisor

    4 days ago

    Phoenix Pumps, Inc. Phoenix, United States

    **About Phoenix Pumps** · Phoenix Pumps, Inc. is a family-owned pump distribution and repair service business. We are seeking a reliable and skilled Service Advisor with great customer service skills. · The role is a full-time, permanent position with full benefits This is an ons ...

  • Midway Nissan

    Service Advisor

    1 week ago

    Midway Nissan Phoenix, United States

    **Benefits** · - Competitive Pay · - Medical, Dental, and Vision Insurance · - 401(k) Plan · - Paid Vacation · - Paid Sick Days · **Responsibilities** · - Meet with customers and determine their needs for repair and/or service of their vehicle issues · - Increase customer satisfa ...

  • Coulter Cadillac Buick GMC - Phoenix

    Service Advisor

    5 days ago

    Coulter Cadillac Buick GMC - Phoenix Phoenix, United States

    **What We Offer**: · - Full Benefits · - Paid Vacation · - Paid Training · - 401K · **Responsibilities** · - Greet customers promptly · - Obtain customer and vehicle information · - Clearly report all vehicle symptoms as described by the customer · - Determine and recommend maint ...

  • Chapman BMW on Camelback

    Bmw Service Advisor

    3 weeks ago

    Chapman BMW on Camelback Phoenix, United States

    Chapman BMW on Camelback is looking for an experienced Service Advisor to join our team Our Service Advisors take ownership of the client experience in the service department, serving as the customer's primary point of contact, and helping them understand their vehicle's maintena ...

  • Chapman Bell Rd. Mazda

    Express Service Advisor

    3 weeks ago

    Chapman Bell Rd. Mazda Phoenix, United States

    Chapman Mazda is looking for an Express Service Advisor to join our team. In this role, you will own the customer experience in the service lane, and will help educate customers on the value and importance of routine vehicle maintenance. This role collaborates with the team of Ex ...

  • BIG O TIRES - SUN CITY/PHOENIX/GOODYEAR/SURPRISE

    Automotive Service Advisor

    1 week ago

    BIG O TIRES - SUN CITY/PHOENIX/GOODYEAR/SURPRISE Phoenix, United States

    **Now Hiring**: · Big O Tires and Service is growing We are looking for experienced Service Advisors that want to grow with our company. Here we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer p ...

  • Scott's Automotive Inc

    Automotive Service Advisor

    3 weeks ago

    Scott's Automotive Inc Phoenix, United States

    **About the Job**: · Scott's Automotive is a family-focused organization powered by some of the best leaders in the automotive industry and we are looking to add to our growing family · Scott's Auto is looking for a self-motivated Service Advisor that we can inspire to grow. Scot ...

  • Camelback Subaru Volkswagen

    Subaru Service Advisor

    2 weeks ago

    Camelback Subaru Volkswagen Phoenix, United States

    At Camelback Subaru, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Camelback Subaru is absolutely critical to our success. Our promise is ...

  • The Refrigeration School

    Career Services Advisor

    1 week ago

    The Refrigeration School Phoenix, United States

    Do you get satisfaction from helping people make their dreams come true? If you do, the **Career Services Advisor at The Refrigeration School **might be the job for you · We are looking for an enthusiastic individual who has a caring and engaging personality, a pleasant and stead ...

  • Courtesy Automotive Group

    Automotive Service Advisor

    1 day ago

    Courtesy Automotive Group Phoenix, United States

    **Position**:Automotive Service Advisor · **Employment**:Full-time · **Location**:Mesa, AZ · **Start Date**:ASAP · **About Us**: · Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy, we are more than just a dealership - we are a trusted auto ...

  • Veear Projects

    Portfolio Service Advisor

    6 hours ago

    Veear Projects Phoenix, United States

    **Job Summary**: · The Portfolio Service Advisor (PSA) is an integral part of a production team responsible for supporting internal business partners in offboarding clients. A PSA I work alongside a large team across multiple regions and through an array of different systems. Cen ...

  • Dealer Tire

    Tire Service Advisor

    5 days ago

    Dealer Tire Phoenix, United States

    Who We Are · We're Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business—in fact, we've sold more than 60 mill ...

  • Masterwerks Tire And Auto

    Automotive Service Writer/advisor

    3 weeks ago

    Masterwerks Tire And Auto Phoenix, United States

    **Location: 21824 N 19th Ave Phoenix, AZ 85027** · - **Masterwerks Tire & Auto**_ has been providing quality car care in Phoenix, AZ, since 1996. We are a family-owned business delivering honest and professional automotive repair and auto maintenance services to the people of Pho ...

  • Midway Chevrolet

    Experienced Chevrolet Service Advisor Wanted

    3 weeks ago

    Midway Chevrolet Phoenix, United States

    **Service Advisor Dealership Experience Required** · **At Berkshire Hathaway Automotive we have a Service Advisor-Sales Excellence Academy where we teach the ins and outs of the Advisor Position. We have dedicated Support Staff and Management to lead you on the path of your Caree ...

  • New Century Volkswagen

    Service Advisor

    3 weeks ago

    New Century Volkswagen Glendale, United States

    The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. · Service Advisor Compensation and Benefits: · - Competiti ...

  • Heath's Auto Management LLC

    Service Advisor

    2 weeks ago

    Heath's Auto Management LLC Scottsdale, United States

    We are looking for our next Rockstar Service Advisor to join our team in Scottsdale · Mainstream Automotive Management has 6 locations in Arizona · - owned and operated by a husband and wife and their incredible team -no Franchise or corporation We are a team-oriented business wi ...

  • Best Price Auto Repairs

    Automotive Service Advisor

    3 weeks ago

    Best Price Auto Repairs Glendale, United States

    Service Advisor Job Description: Top Duties and Qualifications · A Service Advisor, or Automotive Service Advisor, is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting c ...

  • Amato Automotive Group

    Hyundai Service Advisor

    3 weeks ago

    Amato Automotive Group Glendale, United States

    Amato Hyundai of Glendale is experiencing phenomenal growth We were awarded a new Hyundai franchise six months ago and are looking for high energy and customer focused service advisors to join our team. · We offer great pay plans that reward hard work and excellent CSI - we have ...

  • ServiceUp

    Service Advisor

    1 week ago

    ServiceUp Phoenix, United States

    ServiceUp is hiring a Remote Service Advisor · ServiceUp is seeking a full-time Service Advisor to join our growing team. This opportunity is for those who enjoy working in a fast-paced environment · About ServiceUp: · We're revolutionizing the entire car repair experience by sa ...