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    Patient Service Representative - Alexandria, United States - Towncare Dental Partnership

    Towncare Dental Partnership
    Towncare Dental Partnership Alexandria, United States

    1 week ago

    Default job background
    Description
    Overview

    We are looking for a Patient Service Representative in Alexandria, Virginia to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment.

    This person will be a support person to all of the staff members and patients in his/her office.


    They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager.

    All aspects of the job require an exceptional level of customer service and communication skills.

    Responsibilities
    The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

    Customer Service; acknowledge, smile and greet patients upon arrival/dismissal

    Respond to patient questions and or concerns according to DCA Policies

    Answering Telephones

    Scheduling Appointments

    Maintaining Appointment Book

    Confirming Appointments

    Follow up on no shows/cancellation of Appointments

    Register Patients on sign in sheet

    Post charges and payments to patient accounts

    Checking voice-mail on a daily basis

    Maintain a clean and friendly waiting area for patients

    Qualifications

    Experience working in a dental, medical, or other health-care office, preferred

    Knowledge of insurance plans (HMO/PPO), is a plus

    Experience answering telephone

    Must have exceptional customer service skills


    At DCA we don't just accept differences — we celebrate them and recognize the value this brings to our patients and employees.

    DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees.

    We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

    The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today's changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.​​​​​​​Go further with an Ally

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