Customer Service Representative - Alexandria, United States - Distribution International

Distribution International

Verified Company

Alexandria, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description:

Objective

Essential Job Functions Receive and process sales calls, quote requests, and product orders through delivery- Take ownership of customer relationships and upsell products- Quote, follow-up, and track lost sales reports, and expedite all customer inquiries and orders- Coordinate with outside sales, purchasing, billing, management, and warehouse on any customer issue or orders- Maintain knowledge of physical inventory, availability, and pricing- Coordinate delivery to customers by arranging trucking routes to meet customer expectations- Manage negotiations of customer quotes and proposals- Contact customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts then reports collection status to Accounts Receivable group and management- Occasionally attend client sites with sales representatives- Support customers with company return goods policy- Arrange direct and/or hot shot deliveries to correct customer problems- Process credit card transactions- Assist in physical inventory with other branch personnel- Help with some warehouse duties such as operation of forklift, picking, and packaging orders- Participate in special projects as requested by management

Requirements:

Some College
Associates Degree preferred 12 years of business to business sales experience
Experience with full MS Office Suite
Strong communication, organization, multitasking, and time management skills
Solid problem solving and consultative skills required
Ability to work in a fastpaced team sales environment with mínimal supervision.

Physical Requirements

General office environment and occasional exposure to non-climate controlled warehouse.

Requires standing, sitting, driving, use hands, climb stairs, balance, stoop, kneel, read, talk and hear; the employee must lift and/or move up to 20 pounds; specific vision abilities include close vision and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.