Jobs
>
Oklahoma City

    EPIC Support Analyst - Oklahoma City, United States - Variety Care

    Variety Care
    Variety Care Oklahoma City, United States

    6 days ago

    Default job background
    Description
    Department

    :

    IT Department

    Position

    :

    EPIC Support Analyst

    Employee Category

    :

    Exempt

    Reporting Relationship

    :

    Epic Application Manager

    Character Qualities:

    Discretion-

    Recognizing and avoiding words, actions, and attitudes that could bring undesirable consequences.
    Responsibility-

    Knowing and doing what is expected of me.
    Alertness

    • Being aware of what is taking place around me so I can have the right responses.
    Dependability

    • Fulfilling what I consented to do, even if it means unexpected sacrifice.
    Sensitivity

    • Using my senses to perceive the true attitudes and emotions of others.
    Summary of Duties and Responsibilities
    :

    The EPIC Support Analyst possesses a deep understanding of Epic and health center operations.

    The EPIC Support Analyst ensures the initial as well as ongoing education and coaching in various areas of EPIC via bootcamps, webinars, workshops, and one on one trainings.

    Primary Duties and Responsibilities

    :

    Maintains updated and ongoing knowledge in designated EPIC areas.

    Plans, coordinates, facilitates, and evaluates learning sessions/trainings for members in collaboration with project partners including curriculum design, agenda setting, and trainer identification.

    Designs, develops, and maintains EPIC program content and materials.
    Supports planning and coordination of the EPIC program and its activities.
    Serves as a partner and coach, identifying new ways to support staff members.
    Consults with other staff members to create and implement EPIC structure in their health center.
    Observes, evaluates, and develops support plans for individual members as needed.
    Delivers training via multiple modalities, including in-person onsite consultations, one-on-one, group setting, virtually and by phone.

    Responsible for creating, developing, and maintaining the course curricula, associated training materials, the design, build, and testing of training environments for the Epic application.

    Develops a strong understanding of the Epic application(s).
    Instructs classes in formal instructor-led training sessions
    Provides individualized support and hands-on training to learners as requested.
    Offers workflow support to members and staff.
    Provides support for other applications used within the business unit.
    Understands User requirements.
    Creates end user tip sheets as identified by users.
    Coordinates all testing phases of associated applications during implements, fixes, and upgrades.
    Develops strong relationships with end user communities, customers, and business partners.
    Utilizes best practices for use withing the organization

    Serves as a resource for members on key content areas - connecting members with the tools and resources they need to reach health center goals.

    Builds strong relationships with core customer base (nurses, physicians, revenue cycle, health information management, core team members, etc.)
    Reviews and maintains Error Workqueues and InBasket Errors.

    Assists in the coordination of member consultations, including planning meeting logistics, communicating with members, preparing content for meetings, and coordinating follow-up.

    Assists in development of evaluation methods to assess program strengths and identify areas of improvement.
    Ensures goals are met in areas including customer satisfaction, safety, quality, and team member performance.
    Implements and manages changes and interventions to ensure program goals are achieved.
    Supports program growth and development.

    Supports Variety Care's accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable.

    Provide leadership and work with all staff to achieve the goals of the "Triple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, and decrease healthcare costs.

    Embodies the strength of personal character.

    Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment.

    Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
    Performs other duties as assigned.

    Requirements, Special Skills or Knowledge

    :

    High School Diploma or GED.
    One year of Epic experience in similar or relevant role.
    Possess workflow knowledge.
    Strong understanding of health center operations.

    Preferred Requirements, Special Skills or Knowledge

    :

    EPIC Certification or EPIC Proficiency Certification.
    Three years of Epic experience in similar or relevant role
    Experience in or with a Federally Qualified Health Center (FQHC).
    Superb verbal and written communication skills.
    Excellent writing skills for correspondence, summary, and progress reports, editing.
    Ability to work professionally with all levels of leadership.
    Ability to multi-task and prioritize, work autonomously, establish timelines, and meet deadlines.
    Excellent time-management and organizational skills, coordinating multiple tasks, events, and project timelines.
    Excellent administrative skills.
    Detail oriented and efficient.
    Work well in a team environment and can generate solutions to issues as they arise.

    Essential Functions

    :

    Able to lift 30-50 pounds.
    Able to drive between and to all satellite centers upon notice or need.

    #J-18808-Ljbffr
  • Fuse3 Solutions

    Support Analyst

    1 week ago

    Fuse3 Solutions Oklahoma City, United States

    Support Analyst · Fuse3 Solutions is partnering with a local company that is looking to add to their IT division to match the current growth. Become an integral part of their operations and work alongside other IT leaders as the primary Support Analyst. This role opens the door ...

  • Thentia

    Customer Support Analyst

    4 days ago

    Thentia Oklahoma City, United States

    About Thentia: · Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a com ...

  • Thentia

    Customer Support Analyst

    6 days ago

    Thentia Oklahoma City, United States

    Job Description · Job DescriptionSalary: · About Thentia: · Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory org ...

  • AZAD Technology Partners

    Factory IT Support Analyst

    1 week ago

    AZAD Technology Partners Oklahoma City, United States

    AZAD Technology Partners is seeking a Factory IT Support Analyst · for a full-time, W2 Contract position based in Denison, TX. · Schedule: · Full-time, 40 hours/week, On-Site · Assignment Duration: · 12 Months with possibility of extending. · Compensation & Benefits: · Compen ...

  • Highmark Health

    Decision Support Analyst

    1 day ago

    Highmark Health Oklahoma City, United States Paid Work

    Company : · enGen · Job Description : · JOB SUMMARY · This job works closely with customers and design teams in prioritizing data and information requirements. The incumbent provides analysis in the development and support of projects and data analysis. Determines how decision su ...

  • SitusAMC

    Application Support Analyst

    1 week ago

    SitusAMC Oklahoma City, United States

    SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, ...

  • INTEGRIS Health

    Device Support Analyst Sr

    10 hours ago

    INTEGRIS Health Oklahoma City, United States

    INTEGRIS Health Cardiovascular Physician's Office, Oklahoma's largest not-for-profit health system has a great opportunity for a Device Support Analyst in Oklahoma City, OK. In this position, you'll work with our Information Services team providing exceptional care to those who h ...

  • Oracle

    Technical Analyst 2-Support

    1 week ago

    Oracle Oklahoma City, United States Paid Work

    Job Description · We are seeking a Support Analyst (must be bi-lingual in Spanish and English) to join the Oracle Customer Support Team. A successful candidate for this position provides support for a wide variety of issues across Oracle Aconex platform. This candidate is success ...

  • Highmark Health

    Senior Decision Support Analyst

    4 days ago

    Highmark Health Oklahoma City, United States Paid Work

    Company : · enGen · Job Description : · JOB SUMMARY · This job works closely with customers and design teams in prioritizing data and information requirements. This job provides analysis in the development and support of projects and data analysis. Determines how decision support ...

  • Oracle

    Technical Analyst 2-Support

    1 day ago

    Oracle Oklahoma City, United States Paid Work

    Job Description · Oracle | Opower Client Support Engineers are technically skilled, love working with customers, and have the desire to work with meaningful, large-scale energy efficiency software production systems. You will have the opportunity to collaborate with our utility c ...

  • Oracle

    Senior MySQL Technical Support Analyst

    1 week ago

    Oracle Oklahoma City, United States Paid Work

    Job Description · As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and elec ...

  • Oracle

    Technical Analyst 1-Support Discern Rules

    2 days ago

    Oracle Oklahoma City, United States Paid Work

    Job Description · As a Technical Solution Analyst I, you will perform more complex troubleshooting investigations reviewing front-end applications by capturing information, using fix tools, shadowing end users, and testing workflows internally and externally. In addition, you wil ...

  • The University of Oklahoma

    Technology Support Analyst

    4 days ago

    The University of Oklahoma Norman, United States

    Title- Technology Support Analyst · Team- IT Mission Support · Work Type- Onsite · Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems? Do these things interest you? Troubleshooting, Active Directory, Windows, MacOS, Net ...

  • University of Oklahoma

    Technology Support Analyst

    1 week ago

    University of Oklahoma Norman, United States

    Job Description - *Technology Support Analyst · Job Number: · *Technology Support Analyst · - · Job Number: · 240694 · Organization · Job Location · Schedule · Schedule · : · Full-time · Work Schedule · : · Monday-Friday 8:00-5:00 · Work Type · : · Onsite · Salary R ...

  • University of Oklahoma

    Technology Support Analyst

    4 days ago

    University of Oklahoma Norman, United States

    Job Description · Title- Technology Support Analyst · Team- IT Mission SupportWork Type- Onsite · Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems? Do these things interest you? Troubleshooting, Active Directory, Wi ...

  • Kickapoo Casino

    Field Support Analyst

    4 days ago

    Kickapoo Casino Harrah, United States

    Job Details · Job Location · Kickapoo Casino Harrah - Harrah, OK · Position Type · Full Time · Job Shift · Any · Job Description · Job Description: Supports a 24/7 enterprise which is comprised of a wide array of technology hardware and software. · Responds to team member ...

  • Atechstar

    Technology Support Analyst

    3 weeks ago

    Atechstar NORMAN, United States Full time, Part time, contract, training

    Job DescriptionThey also play an important role in managing relationships with customers assisting with technical projects and initiatives facilitating execution of asset management and cybersecurity initiatives.Duties Provide onsite and remote end user support of University comp ...

  • Leidos

    Program Analyst

    3 days ago

    Leidos Del City, United States

    Description · The National Airspace System Integration Support Contract (NISC) Division of the Leidos Fed Civ IT Business Area currently has an opening for a Program Analyst. This position will be part of a dynamic team working to support the Federal Aviation Administration (FAA ...

  • Air Force Civilian Service

    operations research analyst

    3 days ago

    Air Force Civilian Service Oklahoma City, United States

    Job Description · LinkedIn does not support Internet Explorer 11 (or below) and the LinkedIn experience may be suboptimal. LinkedIn recommends moving to another browser · Come be a part of something big Smart Minds, Cool Jobs and Awesome Rewards · Fueled by innovation, talent a ...

  • Therapitas

    board certified behavior analyst

    4 days ago

    Therapitas Oklahoma City, OK, United States

    Want to join a company dedicated to providing compassionate and high quality services? Are you excited to work on a multidisciplinary team? Do you have a heart to serve an underserved community? · Therapitas is a multidisciplinary pediatric therapy company that focuses on servin ...