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    Device Support Analyst Sr - Oklahoma City, United States - INTEGRIS Health

    INTEGRIS Health
    INTEGRIS Health Oklahoma City, United States

    6 days ago

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    Description

    INTEGRIS Health Cardiovascular Physician's Office, Oklahoma's largest not-for-profit health system has a great opportunity for a Device Support Analyst in Oklahoma City, OK. In this position, you'll work with our Information Services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. ​​

    The Device Support Analyst 2 is responsible for end user data processing equipment for INTEGRIS Health facilities, affiliated entities, and IT customers. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

    The Device Support Analyst 2 responsibilities include, but are not limited to, the following:

    Responds to customer trouble calls as prioritized by the Device Support Analyst Team Lead

    Reviews and recommends hardware solutions, and processes associated paperwork and/or follows assigned procedures for PCs, printers, and terminals

    Identifies necessary spare parts and components and orders and maintains an adequate stock of spare parts in inventory

    Arranges and schedules installation or modification with the customer

    Provides training to the customer as needed for the installation

    Maintains inventory, documentation, records, and reporting tools applicable to department standards

    Follows set procedures in managing trouble tickets

    Troubleshoots network connectivity across multiple hardware platforms including AS400 The Device Support Analyst 2 reports to the Manager Device Support and Help Desk. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. When performing duties in clinical areas, potential for exposure to infections and communicable diseases, blood and body fluids. Must follow standard precautions. Works with high voltages installations and trouble shooting. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

    Associates Degree and/or Technical Certificate in IT and 1 year experience or 2 years experience

    Hands-on maintenance and/or setup of personal computers, printers, and peripheral equipment and 2 years customer service

    Working knowledge of PCs, printers, servers and networking equipment

    A+ certification preferred

    Valid Oklahoma drivers license and automobile insurance verification and good driving record for the past three years

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