Technical Analyst 1-Support Discern Rules - Oklahoma City, United States - Oracle

Description

Job Description

As a Technical Solution Analyst I, you will perform more complex troubleshooting investigations reviewing front-end applications by capturing information, using fix tools, shadowing end users, and testing workflows internally and externally. In addition, you will perform more complex solve investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.

As a TSA I you will also complete some AMS Configurations while following the AMS Processes and you will prioritize the work of self and others based on severity and urgency and balancing client and business needs in complex situations.

Lastly, you will collaborate across teams and organizations to ensure complex issues are addressed by the appropriate individuals, as well as document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation

Career Level - IC1

Responsibilities

Customer Service

• ticketing queue worktechnical knowledge to our clients and internal technical teams.Assist in auditing and analyzing ticket data to identifyvulnerability mitigation, process improvements,One or more years of experience supporting medium to large applications, working directly with internal/external customers and clients, and providing user support of PC/Windows network custom business applications preferred.Experience with Microsoft Windows, MS office (especially Excel and Outlook), Lansweeper, Duo/MFA, VDI, Azure and Remedy preferred.Knowledge of Apex, OCI, PowerShell and SQL is a plus.Ability to quickly develop a working knowledge of assigned company products, interact efficiently with other technical and non-technical resources and quickly establish comfortable and effective working relationships.

Troubleshooting

Customer Services - Not full Phone support, inbound support joined with a technical background

Service level agreement - SLAs

Managing tickets

Background in information technology

VA and federal clearance

Please apply if you have the mentioned skills and abilities

#LI-AG1

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $21.92 to $42.93 per hour; from $45,600 to $89,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer