Field Support Analyst - Harrah, United States - Kickapoo Casino

Kickapoo Casino Harrah, United States

5 days ago

Description

Job Details

Job Location
Kickapoo Casino Harrah - Harrah, OK

Position Type
Full Time

Job Shift
Any

Job Description

Job Description:

Supports a 24/7 enterprise which is comprised of a wide array of technology hardware and software.
Responds to team member request and service tickets, troubleshoots, and escalates issues pertaining to production systems.
Participates in Information Technology (IT) projects under the direction of Assistant General Manager and Senior Leadership team while maintaining an organized, clean, and safe work environment throughout the enterprise.
Conducts and audits asset tracking and recovery, inventory management, telecom/network maintenance, vendor management, and process improvement activities.
Configures and images laptops, desktops and other endpoint devices with standard policies to comply with security baselines.
Provides written and verbal status reports, communicates and updates customers and team of issues, and updates online diagrams and documentation. Reinforces service level agreements, as needed.
Interfaces with 3rd party manufactures to coordinate system upgrades, changes, and maintenance activity to provide lifecycle system support.
Documents troubleshooting and resolution steps via the existing knowledge base program to reduce resolve time.
performs other duties as assigned to support the efficient operation of the department.

Qualifications

Qualifications:

Associate degree in Computer Science or related field is required.
Minimum of two (2) years of relevant IT work experience is required.
Minimum of two (2) years computer experience [working directly with workstations, servers, phone systems, mobile devices, networking, or printers].
Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicted above.
Technical troubleshooting experience including documented ability to analyze and diagnose network, computer, and or telecom issues.
Ability to solve technical problems, work well under stress, and follow instructions.
Customer service and vendor management experience is preferred.
Experience working in Casino or Gaming industry is preferred.
Exceptional customer service skills and the ability to communicate effectively with all level enterprise.
Ability to de-escalate tense situations to problem-solve effectively.
Ability to conduct research into a wide range of computing issues as required.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed individual with keen attention to detail and proven analytical and prioritize and execute task in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Must present a professional approach within each opportunity.
Ability to work any assigned shift (day/swing, graveyard).
Responsible for maintaining confidentiality of sensitive and/or classified types of information documents.

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