Jobs
>
Oklahoma City

    Technology Support Analyst - Oklahoma City, United States - InsideHigherEd

    InsideHigherEd
    InsideHigherEd Oklahoma City, United States

    3 weeks ago

    Default job background
    Description
    Organization
    Title- Technology Support AnalystTeam-IT Mission Support

    Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems?

    The Technology Support Analyst serves as a member of OU IT's system-level Mission Support team, supporting the academic, administrative, athletic, clinical, and research missions of the University. Our team of Technology Support Analysts deliver end user support, with primary responsibility for managing and maintaining computers (laptop and/or desktop), mobile devices (phones, tablets, etc.), peripherals (local or workgroup printers, monitor, keyboard, mouse, etc.), and various departmentally used applications and technology solutions. They also play an important role in managing relationships with customers, assisting with technical projects and initiatives, facilitating execution of asset management and cybersecurity initiatives.
    Essential Duties:
    • Responsible for providing front-line IT support to all customers.
    • Answers support tickets and assists with whatever technical issues the client may be facing.
    • Responds to technical support tickets.
    • Discusses directly with the customer to determine the nature of the technical issue.
    • Connects to the customer's computer system via remote access.
    • Travels to the customers office or server location for hardware and network malfunctions.
    • Identifies the nature of the hardware, software, or networking issue.
    • Provides the customer with resolution choices.
    • Install new hardware systems, software upgrades or networking cables.
    • Addresses any software or hardware issues.
    • Provides minor technical or operational training.
    • Completes IT support logs.
    • Performs various duties as needed to successfully fulfill the function of the position.


    Job Location
    Education: Bachelor's Degree Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's Degree.Skills:
    • Familiarity with networking systems and protocols.
    • Working knowledge of remote desktop support systems including TeamViewer.
    • Working knowledge of computer hardware systems, routers, and peripherals.
    • Working knowledge of operating systems, office software, enterprise software, and server systems.
    • Excellent problem-solving skills.
    • Customer service and interpersonal skills.
    • Ability to communicate verbally and in writing.
    • Ability to travel when required.
    Working Conditions:
    • Physical: Sit for prolonged periods of time. Use of a computer. Manual dexterity. Communicate effectively and listens.
    • Environmental: Office Work Environment.
    Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere. Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

    Organization: IT Administration
    Job Location: Oklahoma-Oklahoma City-Health Sciences Center
    Schedule: Full-time
    Job Posting: May 15, 2024
  • Thentia

    Customer Support Analyst

    3 weeks ago

    Thentia Oklahoma City, United States

    Job Description · Job DescriptionSalary: · About Thentia: · Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory org ...

  • Blackwomenintech

    Telephony Support Analyst

    2 weeks ago

    Blackwomenintech Oklahoma City, United States

    Job#: · Job Description: · ***If interested in the opportunity below please email a copy of your resume to[emailprotected]*** · Position: Telephony Support Analyst · Location: Pittsburgh, PA · 12 Month Contract with Possible Extension · Project Details - · Configure, Troublesho ...

  • Variety Care

    EPIC Support Analyst

    3 days ago

    Variety Care Oklahoma City, United States

    Department : IT Department · Position : EPIC Support Analyst · Employee Category : Non-Exempt · Reporting Relationship : EPIC Support Analyst Manager · Character Qualities: Discretion- Recognizing and avoiding words, actions, and attitudes that could bring undesirable consequenc ...

  • Thentia

    Customer Support Analyst

    4 weeks ago

    Thentia Oklahoma City, United States

    About Thentia: · Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a com ...

  • Marriott

    Application Support Analyst

    4 weeks ago

    Marriott Oklahoma City, United States

    Job Number · Job Category Information Technology · Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States · Schedule Full-Time · Located Remotely? Y · Relocation? N · Position Type Management · JOB SUMMARY · As a member of the Service Desk S ...

  • The University of Oklahoma

    Technology Support Analyst

    6 days ago

    The University of Oklahoma Oklahoma City, United States

    Title- Technology Support Analyst · Team-IT Mission Support · Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems? · The Technology Support Analyst serves as a member of OU IT's system-level Mission Support team, supporting ...

  • ADDP

    IT Operations Support Analyst

    3 weeks ago

    ADDP Oklahoma City, United States

    IT Operations Support Analyst - Bay Cove Human Services - Boston, MA · Schedule: · Monday - Friday. Overtime and weekend work as necessary. On-call emergency response system. · Salary: TBD · Responsibilities: · Provides technical support in person, over the phone at the Help De ...

  • Pyramid Consulting

    Technical Support Analyst

    3 weeks ago

    Pyramid Consulting Oklahoma City, United States

    Immediate need for a talented · Technical Support Analyst . This is a · 06+ Months · contract opportunity with long-term potential and is located in · Byfield, MA (Onsite). · Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay ...

  • Precise Systems (MD)

    Product Support Analyst, Senior Patuxent River

    2 weeks ago

    Precise Systems (MD) Oklahoma City, United States

    As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acqui ...

  • Trimble Inc.

    Technical Support Analyst

    3 weeks ago

    Trimble Inc. Oklahoma City, United States Full time

    Are you looking to play a key part in solving the challenges of end customers and partners using Trimble's satellite navigation products that are delivered using hosted services, Windows, iOS or Android mobile devices? · Analysts on our team troubleshoot complex technical issues, ...

  • SitusAMC

    Application Support Analyst

    4 weeks ago

    SitusAMC Oklahoma City, United States

    SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, ...

  • Oracle

    Technical Analyst 2-Support

    1 month ago

    Oracle Oklahoma City, United States Paid Work

    Job Description · Oracle | Opower Client Support Engineers are technically skilled, love working with customers, and have the desire to work with meaningful, large-scale energy efficiency software production systems. You will have the opportunity to collaborate with our utility c ...

  • Boston University

    PROJECT FINANCIAL ANALYST, Business Affairs

    2 weeks ago

    Boston University Oklahoma City, United States

    PROJECT FINANCIAL ANALYST, Business AffairsTracking Code · Job Description · Reporting to the Assistant Director of Capital Planning, the Project Financial Analyst performs a variety of tasks related to the management budget and fiscal affairs for University space planning, con ...

  • Rampant Technologies

    Warnings Analyst

    2 weeks ago

    Rampant Technologies Oklahoma City, United States

    Job Summary · Develops unique cyber indicators to maintain constant awareness of the status of the highlydynamic operating environment. Collects, processes, analyzes, and disseminates cyberwarning assessments. · Key Skills & Experience · Three (3) years of demonstrated experie ...

  • LHH

    Senior Financial Analyst

    1 day ago

    LHH Oklahoma City, United States

    LHH is looking to fill a Senior Financial Analyst opening for our client in Oklahoma City, OK. This position is direct hire and on-site at our client's office. In this role, you will collaborate with operations, accounting, and asset management to analyze financial statements to ...

  • Continental Resources

    Engineering Support Supervisor

    2 weeks ago

    Continental Resources Oklahoma City, United States Full time

    Job Summary · The Engineering Support Supervisor role manages a team of data analysts and engineering techs who primarily supports a completions engineering/operations team. This role is responsible for leading projects to automate manual processes and produce data driven insight ...

  • Insight Global

    Security Operations Center Analyst

    1 day ago

    Insight Global Oklahoma City, United States

    Title: SOC Analyst · Location: Onsite in Oklahoma City, OK · Shift: Rotating shift work (6a-2p CST, 2-10p CST, and 10p-6a CST), including Saturdays and Sundays, and rotating every 3 months · Required Skills and Experience · Associates or Bachelors Degree in Security or cyber ...

  • JoCo

    Technical Business Analyst

    1 week ago

    JoCo Oklahoma, United States

    What is this position? · The Technical Business Analyst is responsible for performing analysis, design, planning, and implementation of systems software and procedures which require an extensive technical and systems knowledge. You will provide day-to-day support for complex appl ...

  • Saint-Gobain High Performance Solutions - Life Sciences, Composites & Mobility

    Sr. Financial Analyst

    2 weeks ago

    Saint-Gobain High Performance Solutions - Life Sciences, Composites & Mobility Oklahoma City, United States

    Saint-Gobain High Performance Solutions - Life Sciences, Composites & MobilityWest Side, MAMar 06, 2024Job Description · Why do we need you ? The Financial Analyst's primary function is to analyze sales to understand and provide insights on key drivers, including: price realizat ...

  • Kodiak Gas Services, LLC

    Senior Financial Analyst

    2 weeks ago

    Kodiak Gas Services, LLC Oklahoma City, United States

    Kodiak understands that our most valuable resource is our employees, and in order to provide industry-leading service and runtime, you must attract and retain premier talent. To accomplish this, Kodiak focuses on providing internal professional development and training, as well a ...