Technology Support Analyst - NORMAN, United States - Atechstar

Description

Job DescriptionThey also play an important role in managing relationships with customers assisting with technical projects and initiatives facilitating execution of asset management and cybersecurity initiatives.

Duties Provide onsite and remote end user support of University computers mobile devices peripherals and applications. Create manage and update tickets and support requests through OU's IT Service Management platform.

Coordinate with members of OU IT Services GRC Security Operations and Endpoint Management teams to prepare secure and deploy University systems in compliance with University policies and procedures.

Manage account access and permissions to departmental security groups mailboxes and distribution lists network file shares and other resources.

Facilitate twoway communication between the customer and OU IT working alongside team members from Mission Support and other OU IT teams to address customer needs escalate issues and concerns and resolve issues.

Help customers navigate OU IT service offerings and support channels through the OU IT Service Catalog. Provide departmental guidance training and resources for campus technology services and solutions.
Job Requirements Required Education Bachelor's Degree Equivalency/Substitution Will accept 48 months related experience in lieu of the Bachelor's