- You are an excellent verbal and written communicator who goes above and beyond to provide an outstanding customer experience
- You are able to follow team processes and escalation pathways, but are quick to point out when you see potential for improvement or change
- You have experience using advanced software platforms and are able to explain technical concepts to others using clear and concise language
- You are cool under pressure, adept at handling the unexpected, and are able to build strong relationships with clients
- You take pride in being a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members success and well-being
- You have at least one year of experience working in a customer facing role, especially as part of a Customer Support or Customer Success Team
- You have familiarity with the Software-as-a-Service (SaaS) business model, and an interest in either technology or public affairs
- You have familiarity with the support platform, Zendesk
- You possess moderate to advanced technical skills or data analysis/statistical skills, or are interested in building on your knowledge in these areas
- You're a highly motivated self-starter who wants to make valuable contributions to a growing Customer Support team from Day One
- Were responsible for ensuring that clients have an amazing experience with Quorum
- We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space
- We are dedicated to every users success and address challenges quickly and creatively
- We act as staunch advocates for our clients, including identifying and responding to diverse client use cases
- We take pride in developing personal relationships with our users and our team
- We regularly support one another to ensure the success of our team and our clients
- We're very close as a companywe work together, hang out together, and we value each others' ideas and input
- We will not ask you what you are currently earning.
- We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer.
- We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them.
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Customer Support Associate - Olympia, United States - Quorum International
Description
Customer Support Associate
at Quorum
Washington, DC
As a Customer Support Associate
you will be dedicated to providing the best possible customer support to our clients via email and email as part of a dynamic and collaborative Support Team.
First Month: Youll start to provide direct support to clients with assistance and continue to develop knowledge of the product and how everyday users interact with it
First Year: Youll build out Help Center resources, product guides, and work with the team to fine-tune the product for optimal usability
Our philosophy is people-first, whether we're supporting team members in their careers or prioritizing our clients with a best-in-class customer success program.
Quorum's clients use our tools to bring a modern approach to advocacy work in Congress, all 50 state legislatures, major U.S.
cities, the European Union, and more than a dozen countries.About You:
What You'll Do:
*
First Week: You'll learn the ins and outs of the Quorum platform, test yourself on common use cases, and get to know the Quorum team
*
First Six Months: You will take point on helping people understand how to best use Quorum through a mix of direct support interactions as well as self-service offerings
About the Customer Success Team:
Do you want to have an impact at a
_____________________________________________________________________________________________
Compensation Structure
Base Salary: $44, $52,000.00
Variable Compensation: Up to $6,500.00 in team retention and expansion bonuses
On-Target Earnings (OTE): $50,500 - $58,500.00
Benefits: 401(k) match, trans-inclusive healthcare, 12-weeks paid maternity/paternity/adoption/fostering leave, unlimited PTO, and more.
In an effort to continue to build a diverse and inclusive work environment that advances pay equity, Quorum has implemented a No Negotiation policy for base salary for new hires for roles that are currently staffed by three or more team members.
This means that candidates for the Customer Support Specialist role cannot negotiate Quorums base salary offer.Heres our promise to you:
,
,
,
.
Note:
Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity.
We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider.
Location (City)#J-18808-Ljbffr
