- Inbound calls High call volume calls per day)
- Outbound calls Product support and customer education
- Log call notes in Salesforce and JIRA applications
- Maintain client relationships focused on customer satisfaction and retention
- Educate clients on product and program enhancements
- Maintain and track communication with clients
- Facilitate information flow to all relevant parties
- Flexibility in work schedule is a necessity
- Complete additional projects as assigned
- Ongoing product support
- Editor/tool knowledge base and support
- Guide customers through Corporate Client Intranets, policies and procedures
- Researching previous and current account activity to resolve issues or answer questions
- Entering issues for Development to further investigate
- Close case and follow up with customer on resolution
- Strong customer service experience
- Bachelor's Degree or equivalent education is preferred
- Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
- Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
- Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others
- Digital Marketing experience is a plus
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Client Support Representative - Olympia, United States - Broadridge Financial Solutions
Description
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is growing We are actively seeking a remote, contract Client Services Representative to join our dynamic team.
In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide.
In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as:websites, domain names, sponsored ads, digital advertising, and social media support.
The work hours range from 8 AM - 8 PM (ET.) This is currently a remote role where you will work off-site with a schedule based on business need.
Responsibilities:
Call Handling
Qualifications:
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work.
Flexible, Accountable, Connected, and Supported, which is our commitment to our associates.
FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work.
We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best.
Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
US applicants:
Clickhere ) to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email to .
(NYSE:
BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference ) .
Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value.
We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications .A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model.
LinkedIn )Instagram )
YouTube )
Glassdoor
The Muse )
Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates.
Our Connected Workplace is grounded in the following concepts:
Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates.
Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.
We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment.As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment.
Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work.
Learn about our DEI Program here ) .
We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events.
To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery.
Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
