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    Client Support Representative - Olympia, United States - Broadridge Financial Solutions

    Broadridge Financial Solutions
    Broadridge Financial Solutions Olympia, United States

    23 hours ago

    Default job background
    Description
    Client Services Representative Opening at Broadridge Financial Solutions, Inc.

    Want to join a team where your main mission is to help others succeed? Broadridge is currently seeking a remote Client Services Representative to provide top-notch support to our subscribers. If you have a passion for elevating your career while assisting others, this might be the perfect role for you.

    Responsibilities:

    • Call Handling
      • Inbound and Outbound Calls
      • Product Support and Customer Education
      • Log Call Notes Efficiently
    • Customer Relationship Management
      • Maintain Client Relationships
      • Educate Clients on Product Improvements
      • Facilitate Communication
      • Flexibility in Schedule
      • Complete Additional Projects
    • Customer Education
      • Provide Ongoing Product Support
      • Support Customers with Tools
      • Guide Customers through Platforms
    • Troubleshooting/Case Management
      • Research and Resolve Account Issues
      • Document and Track Cases
      • Follow Up with Customers

      Qualifications:

      • Previous Customer Service Experience
      • Bachelor's Degree Preferred
      • Proficiency in Microsoft Office Software
      • Strong Communication and Organizational Skills
      • Team Player with Digital Marketing Experience

      Compensation:

      • Hourly Rate: $19.00

      Join Broadridge's growing team and contribute to our Connected Workplace model that supports associates across the globe. Our culture is rooted in the FACS principles: Flexible, Accountable, Connected, and Supported. We are dedicated to diversity, equity, and inclusion, providing a safe and empowering environment for all associates. If you are looking to make a difference in a global Fintech leader that values employee engagement and client satisfaction, Broadridge might be the perfect fit for you. Learn more about our company and explore career opportunities today!



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