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- USA Pay Range$60,000$80,000 is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply.
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Customer Support Representative - San Francisco, United States - Beautiful
Description
OverviewWe are seeking an exceptional individual who is passionate about delivering an outstanding customer experience with our product. This role offers a unique opportunity to work across various functions, including customer support, product testing, and troubleshooting.As a company, we prioritize effective communication and expect you to manage multiple communication channels, such as email, chat, and occasionally phone calls.
If you enjoy assisting customers, possess excellent writing skills, and have a genuine interest in creating visually appealing work documents like presentations, you'll be a perfect fit for this role.
Responsibilities:
Respond to customer requests via ZenDesk (our ticketing system), identifying, researching, and communicating appropriate options for resolution in a timely mannerCreate reusable responses when possible, and author customer facing FAQs.
Inform customers about services available and assesses customer needsDevelop and maintain deep expertise in our product, as well as the underlying best practices that drive it.
Responsible for the timely reporting, escalation, and resolution of day-to-day operational problemsMonitor various communication streams, direct and indirect, through all channels including email, live chat, and online ticket portal submissions.
Skills & Experience Desired1-3 years of experience in a customer support roleyour valuable experience and expertise, geographic location, overall compensation, and prevailing market rates.
Remote