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    Customer Support Representative - San Francisco, United States - Replo

    Replo
    Replo San Francisco, United States

    2 weeks ago

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    Description
    [Full Time] Customer Support Representative at Replo (United States) | BEAMSTART Jobs

    Customer Support Representative

    Replo United States
    Date Posted
    21 Dec, 2022
    Work Location
    San Francisco, United States
    Salary Offered
    Not Specified
    Job Type
    Full Time
    Experience Required
    1+ years
    Remote Work
    Yes
    Stock Options
    No
    Vacancies
    1 available
    About Replo


    The web is a very exciting place today, but building great user experiences (especially for online commerce) is still slow, complicated, and often expensive.

    Marketing, design, and engineering teams all have to collaborate together to create content, but leaky abstractions and 10+ year old tech on platforms like Shopify create huge headaches for teams.

    Next steps

    Watch this intro video (3 min) to familiarize yourself with the product

    Location Preferences

    We're


    open to remote positions , but for this role, we prefer if you're located in the San Francisco Bay Area, New York, or within +/- 3 hours of these timezones.

    Your responsibilities

    This is a support role.
    We work with many of the top Shopify brands including Hexclad, Jambys, Nathan James and we need you to be able to
    Respond to live chat support

    Respond to questions in our Slack Community

    Respond to questions over email


    Often times, these are issues with the way our app works or their page is set up in our editor, and you will need a background in HTML/CSS to resolve this.

    We also need you to escalate issues to our engineering team, respond promptly, and help people learn the app.
    Looking for someone who

    Has a background in HTML + CSS. This is a technically demanding role where you may need to help users understand our product.
    Has some background on Shopify. All of our customers use Shopify and Replo is built on Shopify. You must know how Shopify works (products, themes, etc).

    Has great people skills:
    genuine, curious, engaging, and empathetic.
    Is professional proficient with English.
    Can work from 9am - 5pm PST +/- 4 hours. US, Canada, MX, LatAm ideally
    Bonus points if you

    Are already familiar with the Replo app.
    Have experience with Slack and Intercom.
    Have availability to work outside of 9am - 5pm PST. We're exploring how useful this will be.
    Know a bit about code and have past experience working with engineers and designers
    Have an eye for visual design (or past experience in product design, Figma, etc)
    About Replo

    UI marketplace for the web

    Company Size:

    • 5 People
    Year Founded:

    2021


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

    Share This Job
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