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    Customer Support Representative - San Francisco, United States - Phontabulous, Inc.

    Phontabulous, Inc.
    Phontabulous, Inc. San Francisco, United States

    2 weeks ago

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    Description

    **Customer Support Representative**

    Remote / Customer Success / Full Time About Homesome

    Homesome is helping transform the $1T grocery industry by building the next generation e-commerce platform for grocers. With our platform, grocers can easily offer online ordering and same day pickup and delivery directly from the store while owning the customer experience, which builds better relationships with existing customers and helps find new ones. Similar to a Shopify specifically for grocers, were providing stores with the technology and tools to compete with e-commerce giants.

    About The Opportunity

    As a Customer Support Representative you are the gatekeeper of Homesomes customer experience. It all starts with you, you are the first interaction when our customers need help. And it ends with you bringing the smile to our customers.

    You will be responsible to resolve customer concerns and requests in a timely manner and with the most positive attitude. You will help our customers over email, chat and phone calls, and ensure our customers are successful on Homesome. You will also be responsible to collaborate with product and operations teams as needed to resolve the customer requests.

    At Homesome, we strive for relentless focus on customer success. Join us and help us deliver on that promise **Requirements**

    + 2+ years of Customer Support experience in software industry

    + Excellent written and verbal communication skills

    + Strong drive for results and growth

    + Self-starting attitude and ability to drive to resolution with minimal oversight and instructions

    + Proven ability to deal with ambiguity and solve complex customer problems

    + Proven ability to deliver customer happiness in difficult interpersonal situations

    + You must be a team oriented person and demonstrate passion for helping the team get to the next level

    + *Purpose-driven company* - grocery stores are core to healthy, thriving communities and were on a mission to help the neighborhood grocer build a thriving online business and compete against the Walmarts and Amazons of the world

    + *Amazing products* - thoughtful, beautiful products loved by customers

    + *Employee impact* - we believe in building a culture where employees have ownership and autonomy in their role and are empowered to make smart choices so that we all learn and grow together

    + *Fantastic support* - were invested in your success and provide tools and processes to help you be as productive as possible including professional onboarding and training, Salesforce, Salesloft, Seamless, Sales Navigator + more

    **Benefits**

    + Full health, dental, vision insurance

    + Unlimited vacation

    + Life insurance & disability coverage

    + 401k

    + Competitive compensation

    + Flexible, remote-first culture

    + Work from home set-up- laptop, keyboard/mouse, monitor

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