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    Customer Support Representative - San Francisco, United States - Replo

    Replo
    Replo San Francisco, United States

    2 weeks ago

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    Description

    [Full Time] Customer Support Representative at Replo (United States) | BEAMSTART Jobs

    Customer Support Representative

    Replo United States

    Date Posted

    21 Dec, 2022

    Work Location

    San Francisco, United States

    Salary Offered

    Not Specified

    Job Type

    Full Time

    Experience Required

    1+ years

    Remote Work

    Yes

    Stock Options

    No

    Vacancies

    1 available

    About Replo

    The web is a very exciting place today, but building great user experiences (especially for online commerce) is still slow, complicated, and often expensive. Marketing, design, and engineering teams all have to collaborate together to create content, but leaky abstractions and 10+ year old tech on platforms like Shopify create huge headaches for teams.

    Next steps

    Watch this intro video (3 min) to familiarize yourself with the product

    Location Preferences

    We're open to remote positions, but for this role, we prefer if you're located in the San Francisco Bay Area, New York, or within +/- 3 hours of these timezones.

    Your responsibilities

    This is a support role.

    We work with many of the top Shopify brands including Hexclad, Jambys, Nathan James and we need you to be able to

  • Respond to live chat support
  • Respond to questions in our Slack Community
  • Respond to questions over email

    • Often times, these are issues with the way our app works or their page is set up in our editor, and you will need a background in HTML/CSS to resolve this.

    We also need you to escalate issues to our engineering team, respond promptly, and help people learn the app.

    Looking for someone who

    • Has a background in HTML + CSS. This is a technically demanding role where you may need to help users understand our product.
    • Has some background on Shopify. All of our customers use Shopify and Replo is built on Shopify. You must know how Shopify works (products, themes, etc).
    • Has great people skills: genuine, curious, engaging, and empathetic.
    • Is professional proficient with English.
    • Can work from 9am - 5pm PST +/- 4 hours. US, Canada, MX, LatAm ideally

    Bonus points if you

    • Are already familiar with the Replo app.
    • Have experience with Slack and Intercom.
    • Have availability to work outside of 9am - 5pm PST. Were exploring how useful this will be.
    • Know a bit about code and have past experience working with engineers and designers
    • Have an eye for visual design (or past experience in product design, Figma, etc)

    About Replo UI marketplace for the web

    Company Size: 1 - 5 People Year Founded: 2021 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds

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