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    Tech Support Representative - San Francisco, United States - Simera

    Simera
    Simera San Francisco, United States

    3 weeks ago

    Default job background
    Description

    Unlock your remote work journey: you shine, we match you Once you apply, you will be receiving your profile link in the next 24hrs. After applying you will need to complete your profile, receive follow-ups from our talent advisors, and our AI platform will do the rest.

    Summary:

    The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer service goals and objectives are met.

    Key Responsibilities

    • Respond to customer inquiries via phone, email, and chat
    • Resolve customer complaints and issues in a timely and professional manner
    • Provide information about products and services
    • Process orders and returns
    • Update customer information in the system
    • Provide feedback to management regarding customer complaints and issues
    • Work closely with other departments to ensure that customer service goals and objectives are met
    Qualifications
    • High school diploma or equivalent
    • English C1/C2
    • 1-2 years of experience in a customer service role
    • Strong verbal and written communication skills
    • Tech Support experience
    • Saas experience
    • Strong customer service skills
    • Ability to multitask and prioritize
    • Strong problem-solving skills
    • Proficient in relevant computer software and tools
    • Ability to work well under pressure and meet deadline
    • Experience in call center environment is a plus.
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