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    Team Manager Customer Success Consultant - Arlington, United States - Staples

    Staples
    Staples Arlington, United States

    2 weeks ago

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    Description
    Job Description

    Current Associates are not eligible for Retention or Sign On Bonuses.

    Staples is business to business. You're what binds us together.

    Our customer service team supports our company through their confidence, knowledge, and commitment to our customers. We're passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.

    What you'll be doing:
    • Manages a team of CSC associates which includes hiring, coaching, development, training and performance management.
    • Optimizes efficiencies by leveraging individual and team strengths, delegate tasks to the appropriate level and driving consistency in process and support organization-wide.
    • Consistently searches for ways to improve service by proactively seeking feedback from key business partners
    • Chooses the best alternative based on consideration of pros, cons, impact to field, tradeoffs, timing, and available resources.
    • Proactively identifies and anticipates business partner needs, expectations and requirements
    • Conducts research and manages special projects as necessary
    • Understanding of the internal landscape, business logic and systems is essential.
    • Participation in ad hoc projects as required by changing business goals and requests from Sales
    • Overseeing escalated customer issues
    What you bring to the table:
    • Exceptional problem solver
    • Ability to work with cross-functional groups
    • Strong organizational and time management skills
    • Ability to think strategically combined with 'on your feet' thinking
    • Ability to multi-task
    • Detail-oriented with a high level of personal accountability
    • Ability to excel in a fast-paced environment and challenging atmosphere that presents a significant and consistent workload
    • Strong customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects
    Qualifications:

    What's needed- Basic Qualifications:
    • High School Diploma or GED
    • Minimum 2+ years of experience in a customer facing role
    What's needed- Preferred Qualifications:
    • Management experience
    • Project Management experience
    • Experience working in sales organization(s), directly with Sales
    • MS Office suite proficiency; advanced knowledge of Excel and
    We Offer:
    • Inclusive culture with associate-led Business Resource Groups
    • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
    • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more
    About Us

    Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.
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