- Develop and execute a comprehensive digital strategy aligned with the overall business objectives of the commercial insurance carrier and Third-Party Administrator
- Lead the exploration and implementation of emerging technologies to enhance the digital experience, such as AI-driven insights, portals, mobile applications, and data analytics.
- Collaborate with cross-functional teams to identify, prioritize, and implement improvements to the user interface and experience on digital platforms including Risk Management Information Systems (RMIS), Digital Payments and Agency Management Systems (AMS).
- Conduct internal and external user research and gather feedback to continually refine and optimize the digital experience, ensuring it meets the evolving needs of employees, customers and brokers.
- Oversee the development and maintenance of digital platforms, including websites, customer and broker portals, and API-driven integrations, cloud solutions, internal and external collaboration tools ensuring they align with industry best practices and compliance requirements.
- Work closely with IT teams and vendor partners to implement and integrate new digital tools and solutions.
- Utilize data analytics and key performance indicators to measure the effectiveness of digital initiatives, identify areas for improvement, and make data-driven decisions to enhance the overall digital experience.
- Collaborate with key stakeholders, including underwriting, claims, finance and IT teams, to ensure seamless integration of digital solutions and alignment with business goals.
- Communicate digital strategies and progress to executive leadership, fostering a shared vision for the digital future of the commercial insurance business.
- Ensure that all digital initiatives comply with relevant industry regulations and cybersecurity standards, working closely with compliance and security teams to mitigate risks.
- Bachelors degree in Business, Marketing, Information Technology, or a related field; MBA preferred.
- Proven experience in a leadership role within the digital space, preferably in the commercial insurance or financial services industry.
- In-depth knowledge of digital trends, technologies, and best practices.
- Strong project management skills with the ability to oversee multiple initiatives simultaneously.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Demonstrated success in driving digital transformation and improving user experiences.
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IT Director, Digital Enablement - Philadelphia, United States - PMA Companies
Description
Job Description:The Director, Digital Experience will play a pivotal role in shaping and executing the digital strategy for PMA Companies. Responsibilities will include enhancing the overall digital journey for our clients, brokers, and internal stakeholders, ensuring a seamless and innovative user experience and data interfaces across digital platforms. This role will be a part of IT senior leadership team and will report directly to the CIO.
Responsibilities
1. Digital Strategy Leadership:
Requirements: