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Roseville

    Customer Service Specialist - Roseville, United States - growroseville

    growroseville
    growroseville Roseville, United States

    1 week ago

    Default job background
    Description

    Full-Time Customer Service Specialist at Dover Corporation CPC - Colder Products Company Available Openings: 1 Posted Date: June 7, 2021 Industry: Customer Service, Manufacturing Pay Type: Hourly Compensation: TBD Education Level: Bachelor's Degree We are looking for a Customer Service Specialist to join our Customer Service team, based in Roseville, MN. Reporting to the Customer Service Lead, the Customer Service Specialist will execute activities supporting customer activities including, proactive communications, managing returns, updating promise dates and executing on other date management activities that are identified, answering customer communications.

    **Responsibilities**

    Ensure customer satisfaction when interacting with both internal and external customers.

    Answer questions from customers and RSMs related to specific orders/transactions. Questions may include product availability / delivery, custom product updates, billing, pricing, audit, basic product information, website functionality. Complete communications in a timely, thorough manner.

    Make consistent decisions utilizing process and policy guidelines. Make customer concessions when needed for customer satisfaction.

    Recognize gaps in process / policy at department and company level. Highlight these gaps to management team.

    Handle RMAs associated with Medical/Industrial customer returns, quality recalls.

    OTD:

    + Manage the Industrial/Medical business units customers for supply, demand, and customer communication

    + Responsible for managing Oracle exception and available-to-promise process to provide customers with the most accurate dates throughout the sales order cycle

    + Proactively manage open customer sales orders to meet delivery dates and provide proactive communication to customers

    Communicate to customers and sales in a responsive, professional, and empathetic manner

    Serve as a back up to other Customer Service workflow teams or order entry as needed.

    **Qualifications**

    Bachelors Degree in business, marketing, communications, supply chain or commiserate experience of 5 years in customer service.

    Experience in a manufacturing customer service team is advantageous.

    Excellent interpersonal and communication skills

    Data analytics.

    **Preferred Qualifications:**

    2+ years of Oracle Experience

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