Human Services Quality and Review Specialist - Sacramento, United States - Sacramento County, CA

Sacramento County, CA

Verified Company

Sacramento, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Position:

Come join one of Forbes Magazine's Best Employers**
This is a limited continuous filing exam.

Next filing cut-offs are at 5:00 pm
on:

5/1/2024, 5/15/2024 (Final)

Under general supervision, the Human Services Quality and Review Specialist performs the more difficult and complex functions involved in providing administrative and technical support for designated public assistance benefit program operations; communicates policies and procedures to staff.

Examples of Knowledge and Abilities:

Knowledge of

Applicable laws, rules, and regulations governing public assistance benefit programs
Sources of information necessary to establish eligibility for multiple public assistance benefit programs
Community resources providing social, health, nutrition, housing, employment, training, child care, transportation, and other necessary customer services
General goals and purposes of public social services programs
Indepth interactive interviewing and information gathering techniques
Record management, workload management, quality control, and program review practices
Record keeping and case management principles and practices
Techniques for working with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds
English usage, spelling, grammar, and punctuation

Ability to

Conduct interactive interviews
Read, apply, and explain federal, state, and local laws, codes, regulations, procedures and policies governing multiple public assistance benefit programs
Analyze and interpret written, numerical, and verbal data from a variety of sources
Draw logical conclusions and make appropriate recommendations, independent judgments, and decisions
Communicate clearly and concisely, verbally and in writing
Organize and prioritize work assignments
Conduct case reviews and evaluations; maintain accurate and systematic records
Prepare statistical and narrative reports
Develop and maintain cooperative, effective working relationships with customers, coworkers, other agencies, and the general public
Work effectively with people from a variety of socioeconomic, ethnic, and cultural backgrounds

Employment Qualifications:

Minimum Qualifications

Two years of full-time, paid experience within the last five (5) calendar years determining initial and continuing eligibility for one or more categories of public assistance in a California County Welfare Department.

AND

Successful completion of 24 semester or 36 quarter units in Social Work, Sociology, Psychology, Counseling, or other field closely related to the intent of the class.

Note:

Related fields above may include Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, and Public Health.

Note:

Additional full-time, paid experience as described above may substitute for the educational requirement on a year for year basis (1 month of experience is equal to 2.5 semester (3.75 quarter) units).

Note:

If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable.

Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

General Qualifications

License Requirement:
A valid California Driver License, Class C or higher, may be required at the time of appointment.

Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.
Sacramento County

Child and Elder Abuse Reporting:

Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting.

Working Conditions:
Some positions in this class may require the incumbent to:

Be exposed to and/or interact with hostile, emotionally disturbed, or mentally ill persons and/or confrontational interpersonal situations.
Work in dangerous, high crime areas of the community.
Work during nonroutine hours, standby and/or callback.
Work in and around substandard living areas with exposure to common communicable diseases or conditions.
Work outside in all types of climatic conditions including inclement, very hot and/or cold weather.

Special Skills Language Requirement:
Special skills classes require sufficient knowledge to speak, read and write fluently a language other than standard English; and/or knowledge of a multi-cultural group encompassing but not limited to: family member roles and living environments; the various ch