Service Specialist - Sacramento, United States - T&S Northstate Enterprises LLC

Description

Position_
:
Service Specialist_


SUMMARY:

The basic function of the Service Specialist position is to supervise mobile fryer management services for existing and future commercial kitchen customers on an established route.

The primary responsibility of the technician is to safely and efficiently operate the van, mobile filtration Unit (MFU) and related equipment.

This position reports to the Owner and the Operations Manager, if applicable.


ESSENTIAL FUNCTIONS

• Actively participate in, and successfully complete the entire training process and demonstrate required proficiencies. This includes all training modules online.
• Must understand and demonstrate competence in time management, account monitoring, and repair and maintenance of the MFU.
• Maintain uptodate knowledge of all technical elements of the Filta MFU.
• Keep van clean, stocked and well organized, request reorders, as appropriate
• Assure compliance with Filta franchise standards/policies.
• Utilizes provided safety equipment and exercise good safety practices at all times.
• Follow the provided schedule each week and be timely for appointments.
• Conduct customer demonstrations of the Filta service
• Efficiently and consistently perform all aspects of the FiltaFry, FiltaBio and FiltaCool services for customers according to the proper procedures.
• Maintain service records for each customer if requested by owner.
• Report any changes in management, staff, fryer oil or frying habits back to the office
• Clean up spills immediately and keep a clean work area. Notify supervisor in the event of a spill.
• Update Kitchen staff and management of services provided.
• Advise Kitchen staff and management as well as supervisor of any potential safety issues.
• Provide friendly, highquality customer service.
• Ensure client site is clean and free from debris after each service.
• Perform required daily and weekly maintenance.
• Maintain the cleanliness and organization of the company van daily.
  Weekly washing of the van is required.

POLICIES

• Safe Driver
• Technicians are required to obey all speed limits and advise the franchise owner in the event of scheduling conflicts that would cause an unsafe driving condition.

• Call Return

• Generally returns assigned Supervisor phone calls immediately, but in no event longer than 1 hour.

• Uniform

• Technicians must wear the tshirt, navy blue or black pants, and nonslip/oil resistant shoes.

• PPE

• Wears personal protective equipment whenever handling oil this is to include safety glasses, hat, apron, heat/oil resistant gloves, and arm protectors.

• Injury

• In the event that the technician or a member of the customers staff is injured as the result of our service seek medical attention and the supervisor should be notified immediately.

• Non-Compete

• Technicians must sign a noncompete/nondisclosure agreement if asked to do so by supervisor.

REPORTING

• Weekly meeting with the assigned supervisor or Owner.
• Report any issues with Van or equipment immediately to your supervisor.
• All Accidents and Spills must be reported to Franchise Owner immediately

EDUCATION and/or EXPERIENCE:

• High School Diploma or G.E.D. required. 2+ years of service related experience required.
• A valid Driver's license and good driving history
• The ability to pass a drug test and background check

OTHER SKILLS AND ABILITIES:

• Ability to learn and to stay up to date on the latest service procedures
• Ability to establish credibility and communicate effectively verbally
• The ability to work independently with little supervision
• Must speak fluent English
• Must be able to read a map
• Must be able to lift up to 75 pounds

PAY DETAILS/RTO

• Owner will establish pay structure, rate, and frequency. Owner may modify or change at anytime per their discretion
• There is no Paid Time Off. Requested Time Off is in place and will be approved or denied at Owner's discretion. Requests for RTO must be made in writing and
  TWO WEEKS prior to requested day/days off.
• This is a nonbenefited position

OTHER CRITIERIA:

-
Ability to work a flexible schedule including evenings and weekends may be required.

• Must have good communication skills and be able to relay information back to the main office from the field.
• Must have patience and the ability to listen and respond to the concerns of customers, all in a calm and professional manner.
• Must be safety conscious, organized and focused on cleanliness.

Pay:
From $18.00 per hour

Expected hours: 40 per week


Benefits:

• Paid training

Restaurant type:

• Café
• Casual dining restaurant
• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• 8 hour shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply


Application Question(s):

• Shifts may start as early as 1am. Can you work the early morning shift? Be reliable?

License