-
Account Manager
5 days ago
Allied Universal® Chicago, United StatesAccount Manager · **Overview**: · Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a cu ...
-
Account Manager
3 hours ago
United Airlines Chicago, United States**Description**: · There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to anothe ...
-
Account Manager
1 week ago
Securitas Inc. Chicago, United States**Account Manager** · We offer a full benefits package, PTO, weekly pay, and more · **Location**:Chicago, IL · **Pay**:$60K-$70K Annual Salary · **Benefits + Perks**: Medical, Dental, Vision, Paid Vacation, Employee Discounts, Wellness and Financial Programs · We help make your w ...
-
Account Manager
3 hours ago
Aspen Surgical Chicago, United StatesAccount Manager · - Chicago, IL-Field Based · A Day in the Life · - Renew and expand business channels to grow Aspen's sales within current accounts in the United States. · - Identify opportunities to expand into new categories and drive increased usage of existing categories. Pr ...
-
Account Manager
3 days ago
Border States Chicago, United StatesBe part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. · **This position will be located in**: Chicago, IL · **Job ...
-
Account Manager
1 week ago
The Vitality Group Chicago, United StatesClient Servicing · - Chicago, IL, Hybrid · **Description** · The Account Manager is responsible for planning and designing engagement growth plans and executing and tracking them - including engaging the appropriate operational, actuarial and management teams as needed. Further, ...
-
Account Manager
1 day ago
Verra Mobility Chicago, United States**Who we are...** · Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 r ...
-
Account Manager
2 days ago
Esri Chicago, United States**Overview** · At Esri, we are committed to our users and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion. · **Responsibilities** · - **Build relationships. * ...
-
Account Manager
3 hours ago
Chubb Chicago, United StatesCombined Insurance, a Chubb Company, is seeking an Account Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of 100 years. Come join our team of hard-working, talented professionals · **Job Summary** · ...
-
Account Manager
1 week ago
Intelligent Observation Chicago, United States**JOB TITLE**: Account Manager · **REPORTS TO**: Manager, Account Services · **JOB PURPOSE**: Responsible for overseeing and servicing a portfolio of assigned customers comprised of healthcare systems and hospitals. · **COMPANY BACKGROUND**: Intelligent Observation provides an el ...
-
Account Manager
6 days ago
Cintas Chicago, United States**Requisition Number**: 173050 · Cintas is seeking an Account Manager to serve as a liaison between Cintas customers, sales and all business units. Responsibilities include managing business relationships with customers to ensure accurate and timely program implementation increas ...
-
Account Manager
1 day ago
Pall Chicago, United StatesPall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. · Learn about the Danaher Business System which makes everything possible. · The Account Manager - Territory ...
-
Account Manager
3 hours ago
Alter Domus Chicago, United States**ABOUT US** · We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. · With a deep understanding of what it takes to succeed ...
-
Account Manager
1 day ago
Pall Corporation Chicago, United StatesPall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. · Learn about the · Danaher Business System · which makes everything possible. · The Account Manager - Terri ...
-
Manager, Account Managers
1 week ago
Northern Trust Corp. Chicago, United StatesAbout Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most succe ...
-
Account Manager
3 days ago
Jim Tom - State Farm Agent Chicago, United StatesState Farm Agency seeks an insurance office rep - agent team member professional to join their team for a full-time role. Insurance experience is preferred, but we'll train the right person with the right skill set. You must possess required Insurance Licenses or be able to obtai ...
-
Key Account Manager
1 day ago
Green Spoon Sales Chicago, United StatesGreen Spoon Sales is an established natural food + beverage sales agency, representing the most exciting brands in CPG nationwide. We are a mission-driven team fueled by the desire to transform the retail landscape and bring healthier, cleaner, sustainable products to market. Joi ...
-
Corporate Account Manager
2 days ago
SoftwareOne Chicago, United StatesJob Function: Sales The role: · **Job Summary** · A Corporate Account Manager at SoftwareOne is responsible for cultivating and nurturing deep regional client relationships within our mid-market while delivering the best of our software solutions. Today, SoftwareOne defines mid-m ...
-
Carrier Account Manager
1 day ago
WayFinder Logistics Chicago, United States**Carrier Account Manager** · Job description · WayFinder Logistics is a fast-growing, third-party logistics (3PL) company offering freight brokerage (non-asset-based transportation) services, including intermodal, rail, truckload and LTL brokerage, transportation management and ...
-
Account Manager, Experiential
3 days ago
160over90 Chicago, United StatesWho We Are: · 160over90 is a full-service cultural marketing agency. An integrated part of the Endeavor network, which includes entertainment agency WME and sports, fashion and events leader IMG, 160over90's cultural insight, access and influence helps brands stay connected to wh ...
Senior Director of Account Management - Chicago, United States - Lessen LLC
Description
Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place But we aren't just a tech company. We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.
Summary
Lessen is seeking a Senior Director of Account Management for a retail client with a large, nationwide portfolio of properties, some of which include critical environments.
The Senior Director of Account Management manages the critical relationships of the assigned client account, leading the account team, building client relationships, achieving established revenue growth targets for Lessen and the client's budget targets, collaborating with the operations team leadership to deliver excellent service quality and achieve the key performance indicators. The Senior Director of Account Management builds trusting and influential relationships with the facilities leaders within the client organization as well as with internal Lessen stakeholder groups.
Through a thorough understanding of the client's business objectives and Lessen's products and services, the Senior Director of Account Management is responsible for setting and executing the revenue growth strategy for the account, driving profitable business results, and delivering operational excellence through effective relationships with the account team and the client. As the primary liaison to the client's business, the Senior Director of Account Management provides input and strategic guidance to ensure the account team is structured, staffed, and managed to deliver service that exceeds expectations. The Senior Director of Account Management will expertly navigate customer stakeholder relationships, expanding those relationships through a consultative approach by identifying strategic opportunities within the account for service delivery enhancements and growth.
What You'll Do
· Retaining and identifying areas of opportunity to meet revenue growth goals of assigned client account.
· Serving as the leadership point of contact for escalation of account management matters specific to the assigned account.
· Proactively planning and setting the growth strategy and revenue targets for the assigned account
· Building and maintaining strong and enduring customer relationships
· Recruiting account management staff as needed and managing their performance.
· Helping negotiate contracts to maximize profits and mitigate risks.
· Developing trusted advisor relationships with client stakeholders
· Helping create and manage service delivery solutions that meet client needs and objectives.
· Clearly communicating the progress of monthly/quarterly performance to internal and external stakeholders
· Forecasting and tracking key metrics for assigned account (e.g., quarterly results for operations, vendor performance, and annual forecasts)
· Creating and maintaining a culture of compliance and safety among account personnel
· Overseeing the development and presentation of monthly updates, quarterly plans, and annual business reviews to the client for assigned account.
· Leading client meetings and attending regular client status meetings as needed.
· Collaborating with the sales team to identify and grow opportunities within the account and supporting new client pursuits.
· Overseeing account leadership responses to client requests, contract compliance, and the escalation of issues as needed
· Supporting corporate initiatives
· Responsible for meeting ambitious individual and team-wide revenue targets
· Travel requirements: up to 30% of the time
You Should Have
· Ability to assess strengths, weaknesses, opportunities, and threats within an account and the account team
· A comprehensive understanding of Lessen's suite of tools especially One by Lessen
· Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
· Effective communication skills, including preparing and presenting presentations that make complex topics understandable.
· Proven success organizing, executing, and managing work within a complex and demanding environment.
· Ability to anticipate changing dynamics and to prepare contingencies.
· Fiscal management and budgeting
· Interpreting Profit and Loss reports, explaining variances, and managing operations to achieve the desired financial outcome.
· Team player who can collaborate with others and lead without the need for recognition.
· Recruit, lead, and manage a high performing team.
Minimum Qualifications
· Bachelor's Degree or higher in a relevant area of study or relevant experience
· Understanding reactive maintenance, preventive maintenance, and project management programs and processes and the technology tools that are used to manage them
· 10+ years of experience that includes:
o leading facility management teams delivering services for national or regional dispersed portfolios preferably within the retail industry.
o Experience with a professional facilities service provider.
o Profitably expanding the scope of services provided a client.
Why Lessen:
· Competitive compensation
· Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.