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    Technical Account Manager - Los Angeles, United States - Superior Lithographics

    Superior Lithographics
    Superior Lithographics Los Angeles, United States

    3 weeks ago

    Default job background
    Transportation / Logistics
    Description

    Position: Technical Account Manager (Senior Position)

    Reports To: Technical Sales Manager Directly, President & COO Indirectly

    Company Overview

    Superior Lithographics, 40 years and 120+ team members strong, is a highly respected packaging printer and custom carton manufacturer in Los Angeles. We are searching for an experienced Technical Account Manager to nurture client relationships and support our fast-growing trajectory.

    Superior manufacturers paperboard folding cartons for packaging users in various regional manufacturing industries ranging from Food and Beverage to Electronics and other Fast-Moving Consumer Goods categories. You can find our vast packaging portfolio, consisting of the world's most recognized brands, in high-profile retailers from Costco to Walmart.

    "To be the most respected independent printer in the Western United States with the happiest team members."

    We constantly survey our team on personal job satisfaction and work towards improving all related metrics. In 2018 and 2020, Superior was awarded "Best of the Best Employers in America" by the Printing Industries of America. An "AA+" BRC Food-Safety rating within the operation further exemplifies the long-term commitment to a solid reputation. Our six guiding values are: Safety, Respect, Quality, Communication, Teamwork, and Creativity.

    Job Summary

    This position is perfect for candidates who enjoy working on a close-knit team and are driven to learn, engage, and nurture customer relationships through creative packaging projects. You will be responsible as the first point of contact for customers and their wide-ranging ordering programs and custom orders. Estimating, pricing, forecasting, and project planning are daily tasks. Our department vision is to deliver unparalleled customer service, so on top of having technical aptitude, you must be comfortable as a concierge with a servant leadership attitude. By working closely with top brands, the Technical Account Manager comes with a great opportunity to gain experience and advance their own career.

    Our Expectations


    • High ability to stay organized while managing multiple projects and customers simultaneously.


    • Excellent communication skills. Quick to acknowledge customer inquiries through e-mail/phone, no need for follow-ups from the sender. Not afraid or passive to ask clarifying questions to reduce risk of assumptions.


    • Innate desire to ensure projects are completed successfully, not always satisfied with the status quo.


    • Help build custom WIP and supply chain solutions for more complex customer programs.


    • Help resolve issues with the assistance of a dedicated Quality Department and the assigned salesperson.


    • Understand your customers' businesses to suggest creative solutions to their packaging and supply chain needs.


    • Collaborate with design, project management, and technical and production teams to ensure product specifications are executed on-time and as agreed.


    • Give experience-based advice on our products, processes, and operations to support our Continuous Improvement culture.

    Do these personality characteristics describe you?


    • Sense of urgency for service and caring for others, it makes you happy your actions help others succeed.


    • High Emotional Quotient, you understand what drives other people's behaviors. You can adapt to varying customer personalities and mirror their style to connect.


    • You work through difficult situations when needed, like water rolling off a duck's back.


    • High level of curiosity and passion for understanding the "why."


    • Enthusiastic and optimistic in a stimulating problem-solving environment.


    • Strong business acumen: broad understanding of various industries your customers are in.

    Our Commitment to You


    • A culture of opportunity with space for experimentation and ideas.


    • A refreshingly transparent workplace where team-members are empowered to transform the way things are done.


    • Commitment to promote and develop from within.


    • Value in job/time flexibility and work-life balance. Optional, partial work-from-home on case-by-case basis.


    • Emphasis on career development and training.


    • Continuous investment back into the company and its employees.


    • Multitude of dedicated support departments and technical experts: Quality, Design, Food Safety, Manufacturing, etc.

    Other Qualifications & Skills


    • Bachelor's Degree preferred but not required.


    • 5+ years in paper-based custom packaging industry such as corrugated and/or folding carton.


    • 10+ years in Project Management, Program Management, Account Management and the like.


    • Experience with mid to large-size customers, preferably in food and other high-volume parallel industries.


    • Excellent verbal and written communication skills.


    • Desire to continuously improve, be resourceful, and learn.


    • Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint on PC, Mac, Mobile.


    • Innovation and problem-solving skills that include the ability to develop and propose solutions for clients.

    Type: Full-time with Benefits, Onsite, No relocation assistance

    Pay: $75,000 - $120,000 a year

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