- Performs diagnostic evaluations and analyzes customer complaints.
- Identify missing configurations to ensure the customers products are configured and working correctly.
- Communicates with customers regarding equipment performance issues associated with new or used control systems.
- Works with other departments to communicate related automation system issues and to provide feedback with other departments to resolve any issues.
- Advises upper management on product issues identified through technical support calls with customers, Astec service staff or on-site visits.
- Will troubleshoot electrical, electronic systems, and programming issues.
- Aids with startup and commissioning of Industrial Control Systems, both remotely and onsite
- Advises controls support manager and/or technical writer(s) on user documentation when necessary.
- Manages customer problems that appear to arise from the use of the product when required.
- Assists in final testing of new products when required.
- Wears personal protective equipment as required by company, customer and/or state DOT's
- Bachelor's or associate degree in related field required and/or equivalent experience and knowledge with a minimum of 8 years of related experience.
- Experience with controls systems, weights & measurements, strong background with industrial controls.
- Must be able to read and interpret engineering drawings, schematics, and multiple coding platforms particularly, as it relates to controls systems.
- Must be able to read and interpret coding.
- Knowledge of products, applications, troubleshooting, repair and/or maintenance of Industrial Control Systems.
- Ability to work satisfactorily as a team member and work with all levels of employees.
- Strong people skills and communication skills (both verbal and written) required.
- Ability to work with mathematical concepts such as probability and statistical inference and to apply concepts such as fractions, percentages, ratios, and proportions to practical situations is required.
- Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned.
- Knowledge of database software, design software, development software, internet software, spreadsheet software, and word processing software is required.
- Recommend changes/upgrade to customer controls.
- Direct Astec controls support to provide customer support or customer programming.
- Create quotes for custom programming to be performed per customer request.
- Project Management
- Lead a team of support Engineers
- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
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Technical Product Manager - Chattanooga, United States - Astec Industries
Description
BUILT TO CONNECT
At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.
Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.
We're looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.
LOCATION: Chattanooga, TN- Jerome
ABOUT THE POSITION
Provides technical information and troubleshooting assistance regarding industrial control systems for both new and used equipment; as well as R&D Projects within the Astec product line or other vendors. Will lead a team of Astec Control engineering technicians, providing assistance to Astec Service support team, assistance via phone, remote access and/or job site visits and promotes Astec products by performing the following duties personally:
Deliverables & Responsibilities
Employees that become part of Astec embody the values below throughout their work.
WORK ENVIRONMENT
Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.
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