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Technical Product Manager - Chattanooga, United States - Page Mechanical Group Inc
Description
BUILT TO CONNECT
At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home.
We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.
Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use.
We're looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.
LOCATION:
Chattanooga, TN- Jerome
ABOUT THE POSITION
Provides technical information and troubleshooting assistance regarding industrial control systems for both new and used equipment; as well as R&D Projects within the Astec product line or other vendors.
Deliverables & Responsibilities
Performs diagnostic evaluations and analyzes customer complaints.
Identify missing configurations to ensure the customers products are configured and working correctly.
Communicates with customers regarding equipment performance issues associated with new or used control systems.
Works with other departments to communicate related automation system issues and to provide feedback with other departments to resolve any issues.
Will troubleshoot electrical, electronic systems, and programming issues.
Aids with startup and commissioning of Industrial Control Systems, both remotely and onsite
Advises controls support manager and/or technical writer(s) on user documentation when necessary.
Manages customer problems that appear to arise from the use of the product when required.
Assists in final testing of new products when required.
Wears personal protective equipment as required by company, customer and/or state DOT's
To be successful in this role, your experience and competencies are:
Bachelor's or associate degree in related field required and/or equivalent experience and knowledge with a minimum of 8 years of related experience.
Must be able to read and interpret engineering drawings, schematics, and multiple coding platforms particularly, as it relates to controls systems.
Knowledge of products, applications, troubleshooting, repair and/or maintenance of Industrial Control Systems.
Ability to work satisfactorily as a team member and work with all levels of employees.
Strong people skills and communication skills (both verbal and written) required.
Ability to work with mathematical concepts such as probability and statistical inference and to apply concepts such as fractions, percentages, ratios, and proportions to practical situations is required.
Knowledge of database software, design software, development software, internet software, spreadsheet software, and word processing software is required.
Recommend changes/upgrade to customer controls.
Direct Astec controls support to provide customer support or customer programming.
Create quotes for custom programming to be performed per customer request.
Project Management
Supervisor and Leadership Expectations
Lead a team of support Engineers
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.
Continuous devotion to meeting the needs of our customers
Honesty and integrity in all aspects of business
Respect for all individuals
Preserving entrepreneurial spirit and innovation
Safety, quality and productivity as means to ensure success
Travel Requirements: 10
% of travel, regional, international
WORK ENVIRONMENT
Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.