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    Field Operations Manager - San Diego, United States - Neurocrine Biosciences

    Neurocrine Biosciences
    Neurocrine Biosciences San Diego, United States

    2 weeks ago

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    Description

    Who We Are:


    At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values.

    We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs, but few options.


    What We Do:


    Neurocrine Biosciences is a neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs, but few options.

    We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, endocrine and psychiatric disorders.

    The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, Parkinson's disease, endometriosis* and uterine fibroids*, as well as clinical programs in multiple therapeutic areas.

    For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions.

    We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders, because you deserve brave science. *in collaboration with AbbVie

    About the Role:


    Responsible and accountable for operational support of the Company's CRM application for educational speaker programs, Neurocrine's field sales teams, as well as other user groups within the company as needed.

    Manage, coordinate, and implement various updates to Neurocrine's CRM platform to improve field team productivity, effectiveness and ensure compliance.

    Work closely with Medical Marketing, Field Sales, Commercial Operations, Marketing, Marketing Operations, IT, and other areas to manage and maintain Neurocrine's CRM system.

    _

    Your Contributions (Include, but are not limited to):

    • Serve as business expert for Neurocrine's field teams, along with internal stakeholders regarding Neurocrine's CRM platform(Veeva/VeevaVault/Align) and related data
    • Capture stakeholder's business needs and partner with Neurocrine's Data Management team, as well as external vendors to pull through data requirements
    • Ensure that configuration changes in Veeva and related systems adhere to Neurocrine's compliance policy
    • Pro-actively identify and recommend updates/changes to optimize Veeva systems
    • Participate in the Sales Operations/Systems field user team discussions to collect input on current tools/reports and apply feedback to future solutions
    • Gather and document requirements for new features/functionality including documenting via change requests
    • Create and execute test scripts for new features/functionality
    • Investigate, respond, and resolve data inquiries from Veeva system users
    • Provide training and/or backup assistance as needed to Veeva user and any related systems, including developing training material when needed
    • Build, manage, and maintain relationships with key vendors which work on and/or integrates with Veeva or related Veeva systems
    • Manage all aspects of users' security and licenses within the Veeva systems such as profiles, roles, permissions, and sharing rules
    • Keep up with the latest news or potential updates from Veeva in order to prepare for major platform updates
    • Communicate upcoming changes updates to effective parties in advance of the changes. Communicate systems issues and provide status updates to effected parties
    • Provide ad-hoc reporting, as requested, on activity level data in Veeva and related systems. These reports may include, but are not limited to, speaker programs, calls and adhoc field initiatives
    • Ensure all aspects of assigned areas are aligned to the needs of the users and the overall corporate direction/strategy/goals
    • Ensure all aspects of VEEVA CRM and VEEVA related systems are aligned with Neurocrine's legal and compliance partners
    • Other duties as assigned

    Requirements:

    • Bachelor's degree in computer science, marketing, business administration or related field and 6+ years relevant sales / CRM systems administration, with significant years experience with , sales analytics and operations experience within the biotechnology/pharmaceutical industry OR
    • MBA or equivalent preferred and 4+ years of similar experience noted above
    • Veeva certified administrator strongly preferred
    • Familiarity with database architecture and backend of commercial systems
    • Extensive knowledge of and related systems (such as Veeva Vault)
    • Demonstrated initiative to identify problems, issues, and symptoms within the assigned area of responsibility. Able to apply basic consulting skills, including consultative listening, problem definition, hypothesis generation, data analysis, and translation of solutions to business value Ability to work both independently and cross functionally as part of a team
    • Ability to manage vendors of biopharma commercial systems and sales force analytics capabilities
    • Demonstrated ability to manage multiple projects simultaneously
    • Able to flourish in a fluid, entrepreneurial company environment
    • Ability to lead projects effectively with multiple departments/stakeholders in a pharmaceutical company such as, but not limited to, multiple field teams, marketing, marketing operations, field operations, IT, commercial operations, and compliance/legal
    • Has knowledge of best practices in the functional discipline and familiarity with the broader underlying concepts of related business disciplines
    • Works to improve tools and processes within functional area
    • Developing reputation inside the company as it relates to area of expertise
    • Ability to work as part of and lead multiple teams and/or vendors
    • Exhibits leadership skill and ability, typically leads lower levels and/or indirect teams
    • Excellent computer skills
    • Excellent communications, problem-solving, analytical thinking skills
    • Sees broader picture, impact on multiple departments/divisions
    • Ability to meet multiple deadlines across a variety of projects/programs, with a high degree of accuracy and efficiency
    • Excellent project management skills
    #LI-AD1
    Neurocrine Biosciences is an EEO/AA/Disability/Vets employer.

    We are committed to building a diverse, equitable, and inclusive workplace, and we recognize there are a variety of ways to meet our requirements.

    We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don't line up to exactly what we have outlined in the job description.

    _

    The annual base salary we reasonably expect to pay is $127,500.00-$184, Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

    In addition, this position offers an annual bonus with a target of 30% of the earned base salary and eligibility to participate in our equity based long term incentive program.

    Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.

    #J-18808-Ljbffr
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