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    Account Director - Chicago, United States - Examply

    Examply
    Examply Chicago, United States

    16 hours ago

    Default job background
    Description
    We are looking for an Account Director to undertake account management responsibilities and supervise subordinate staff. Your duties will involve both managing relationships with clients and guiding account personnel.

    An effective Account director has a great aptitude for building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors and executives.

    The goal is to ensure the company's retention of clientele and facilitate further growth.

    Responsibilities

    Plan budgets and activities for account management in the company
    Set up goals and objectives for all subordinate staff
    Provide feedback and counsel to account staff to meet quotas/objectives
    Conduct performance evaluation using key metrics
    Serve as the point of contact for customers in your portfolio
    Understand customer requirements and needs to offer suitable solutions and generate new business
    Ensure the timely delivery of services and products to clients
    Resolve issues to maintain and strengthen customer trust
    Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders
    Requirements

    Proven experience as an account director or similar position
    Demonstrable experience in negotiation and meeting client requirements
    Solid understanding of budgeting and reporting on progress
    Knowledge of performance evaluation techniques and metrics
    Working knowledge of MS Office and/or relevant software (e.g. Salesforce)
    Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
    Outstanding organizational and leadership skills
    BSc/BA in business administration, sales or relevant field

    #J-18808-Ljbffr

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