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    Customer Service/Dispatch Representative - Fullerton, CA, United States - TEKsystems

    TEKsystems
    TEKsystems Fullerton, CA, United States

    3 weeks ago

    TEKsystems background
    Description

    FOR IMMIDIATE CONSIDERATION, PLEASE EMAIL YOUR MOST UPDATED RESUME TO: .COM

    SUBJECT LINE TO READ: "Customer Service/Dispatch Representative- Updated Resume"

    PLEASE INCLUDE 3 BULLET POINTS OF YOUR BEST SKILLSETS WHY YOU WOULD BE A FIT FOR THIS ROLE

    PAY: $22-$24/HR

    LOCATION: FULLERTON, CA

    SCHEDULE: M-F 8-5

    MUST HAVE: INBOUND CALL, CUSTOMER SERVICE, AND DATA ENTRY EXPEIENCE

    NICE TO HAVE: HVAC, DISPATCH, AND LOGISTICS EXPERIENCE

    Description:

    The responsibility of the customer service representative is respond to our customer's needs and communicate those needs to the company's management team and service technicians

    Customer Service Duties


    • A passion for customer retention and pro-active execution of company's customer retention plan.


    • Efficient and professional handling of customer calls for service orders or inquiries.


    • Performing all work activities in accordance with company policies and procedures in order to achieve and maintain customer loyalty.


    • Serve as a customer service leader within the company through a willingness to work cohesively with other departments and all individuals.

    Dispatch Duties


    • Dispatch technicians and monitor their actual work hours into host-based system.


    • Provide administrative support to technicians and field management.


    • Track service vehicles via field force manager


    • Manage and follow through on unbilled work orders.


    • Accurate and timely preparation of bid proposals.

    Skills:

    Hvac, customer service, call center

    Top Skills Details:

    Hvac,customer service,call center

    Additional Skills & Qualifications:


    • Pleasant, positive, professional attitude


    • Adept at building rapport with customers and have a customer-centric thought process


    • Capacity to deal with frequently-changing priorities


    • Temperament to handle stress effectively: remaining calm and focused in a hectic environment


    • Ability to multi-task


    • Excellent communication skills


    • Outstanding follow-up and follow-through abilities


    • Detail oriented


    • Superior computer skills


    • Proficient in Microsoft Word, Excel, and Outlook.


    • Knowledge of Field Force Manager, Ascente, and Traverse.

    Experience Level:

    Entry Level

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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