Customer Service/dispatching Representative - Corona, United States - Fortis Fire & Safety Inc

Fortis Fire & Safety Inc

Verified Company

Corona, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

At CJ Suppression, A Fortis Fire & Safety Brand, we provide industry-leading fire protection services across the United States.

Our ever-growing footprint can be seen in California, Florida, Texas, and Chicago and we are acquiring new brands all the time.

Our team provides a full spectrum of specialized and certified service professionals to support your company and protect your building with the peace of mind of properly installed and maintained fire and life safety systems.

Here at Fortis and throughout our family of brands, we value our employees and offer competitive benefits which include:

2 weeks of paid vacation
1 week of paid sick time
10 Company Paid Holidays
Other paid time off (jury duty, bereavement)
Competitive pay
401k with company match
Medical, Dental, and Vision
Companypaid Life Insurance
Companypaid Shortterm Disability
Supplemental Longterm Disability and Life Insurance Packages
Legal Insurance
Pet Insurance
Career Advancement Opportunities

Essential Duties & Responsibilities

Handle all incoming client calls for service, ensuring excellent customer experience and timely resolution of inquiries.
Dispatch drivers and service technicians effectively to various job sites, ensuring timely arrival and efficient service delivery.
Prepare accurate invoices, pricing details, and confirm job costs of service repairs for each client, maintaining meticulous records.
Set up, schedule, dispatch, and track all service work orders to ensure timely completion and client satisfaction.
Provide timely updates to clients regarding the status of their service requests, ensuring transparency and clear communication throughout the process.
Maintain a comprehensive understanding of our company's services, products, and pricing to provide accurate information and recommendations to clients.
Collaborate with the management team to identify and implement strategies for enhancing customer satisfaction and improving operational efficiency.
Handle any customer complaints or issues with professionalism and efficiency, ensuring resolutions that align with company policies and customer satisfaction goals.
Assist in the development and implementation of improved customer service procedures and protocols to optimize the overall customer experience.
Adhere to all company policies, procedures, and safety regulations, ensuring compliance at all times.

Required Qualifications

High School Diploma or GED
At least 2 years prior experience in customer service over the phone and dispatching is required.
Proven ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
Excellent communication and interpersonal skills with a strong customercentric approach.
Familiarity with the construction or fire safety industry is a significant advantage.
Ability to work well under pressure in a fastpaced and dynamic work environment.
Strong problemsolving skills and the ability to make effective decisions in a timely manner.

Preferred Qualification

Prior experience in the construction or fire safety industry

Compensation $20 - $28/hour depending on experience

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.

The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is frequently required to stand for 8 hours, walk, sit, and climb stairs, or balance. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

INDV