Dispatcher / Customer Service - Whittier, United States - Delta Fire Equipment

Delta Fire Equipment
Delta Fire Equipment
Verified Company
Whittier, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
We are seeking a highly organized and customer-focused Dispatcher to coordinate and schedule services for our clients across California.

This role is vital in ensuring efficient and effective operations, liaising between customers and our technical team to facilitate exceptional service delivery.


Description:


Key Responsibilities:


Job Scheduling:
Efficiently coordinate and schedule service appointments, ensuring optimal use of technician time and resources


Internal Coordination:

Work closely with our technical team to ensure they have all necessary information and resources to execute jobs effectively


Record Keeping:

Maintain accurate and up-to-date records of client interactions, appointments, and technician schedules


Problem-Solving:

Address and resolve scheduling conflicts or client concerns in a timely and professional manner


Quality Assurance:

Ensure all services are scheduled in compliance with industry standards and company policies


Qualifications:


  • Proven experience in customer service, preferably in a related industry.
  • Strong organizational and multitasking skills.

Required Skills:


  • Excellent communication and interpersonal abilities.
  • Proficiency in standard office software and scheduling tools.
  • Ability to work in a fastpaced environment and adapt to changing priorities.
  • A strong focus on customer service and team collaboration.

Expected Hours:


  • Full Time
  • Monday through Friday, 9 AM to 5 PM

Benefits:


  • 401k
  • Paid Holidays
  • Paid Sick Leave

Salary:

$20 - $21 per hour
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