Service Dispatcher - Rancho Cucamonga, United States - SEMP

SEMP

Verified Company

Rancho Cucamonga, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

Responsibilities

Provide informative and proactive customer service
Schedule and coordinate service calls within department guidelines
Create work orders and supporting documentation to complete service request
Monitor technician workflow and job site progress
Followup with service technicians, service managers and account managers regarding work orders, callbacks and paperwork
Monitor and document GPS on service technicians and provide accurate estimated time of arrivals
Perform other clerical duties as assigned by the department supervisor

Requirements:

High school diploma or equivalent
Two or more years of recent work experience in dispatch, customer service or an administrative assistant role
Detailoriented with the ability to multitask
Strong timemanagement skills
Must possess accurate data entry skills with the ability to type 40 WPM
Construction knowledge in plumbing, electrical or construction is desired but not required

- _ Superior Electrical, Mechanical & Plumbing, Inc. is a service company providing customer service throughout California and other states. We offer competitive wages, medical coverage, 401K employee contributions, supplemental insurance options, sick leave, vacation time and skilled trade development_